Bug 1180150

I think Jonathan may have ideas to diagnose it further.

Note that I can currently reproduce the problem by calling gpk-update-viewer repeatedly but not installing the update in question when it is offered. But at some point I may have to install the wine update if a Windows game I'm playing requires it. So it would be nice to have this investigated rather sooner than later.

I ran gpk-update-viewer with option -v in the hope that it would reveal something. The only real difference between the working and failing cases is, as expected, the number of "adding" statements logged. Success case:

09:48:41  GnomePackageKit  adding: id=skypeforlinux;8.67.0.96-1;(...)
09:48:41  GnomePackageKit  adding: id=wine-staging;6.0~rc1-lp151.1230.3;(...)
09:48:41  GnomePackageKit  adding: id=wine-staging-32bit;6.0~rc1-lp151(...)

Failure case:

09:59:59  GnomePackageKit  adding: id=skypeforlinux;8.67.0.96-1;(...)

The only visible problems in both log file are:

***
09:59:38  GnomePackageKit  failed to load ui: Failed to open file "/usr/share/gnome-packagekit/gpk-signature.ui": No such file or directory
***

at the start, and repeated occurrences of:

***
09:59:38  GnomePackageKit  wrap_width is impossibly small -200
***

But that looks like minor UI issues and probably not related with my problem.

I could not find anything in /var/log/zypp/history, and could also not find any way to increase the verbosity in /etc/zypp/zypp.conf. What to do next?

The same bug occurs on SLED 15 SP2. Most of the times gpk-update-viewer lists all available updates, but sometimes it only lists a subset. I am under the impression that the bug is more likely to occur if gpk-update-viewer has not need started for some time. For example, if I start it 4 times in a row, the bug will happen the first time (missing updates), but not on the next 3 times (complete list of updates).

Jonathan, have you tried to reproduce this?

please attach the content of /var/log/pk-backend-zypp. It includes a lot of
information about what libzypp is actually doing.

Thanks.

Created attachment 845476 [details]
pk_backend_zypp when updates are missing

Created attachment 845477 [details]
pk_backend_zypp when the list of updates is complete

I've attached two excerpts of my /var/log/pk_backend_zypp file (on SLED 15 SP2). First excerpt corresponds to a case where only about half of the available updates were listed. Second except corresponds to a case where all available updates (as far as I can tell) were listed.

Second test was started 10 seconds after the first test was over. If I wait more than that (say 10 minutes) then I'm back to the non-working case (missing updates).

Thank you, Jean.

I got it reproduced at my test machine as well. And I have a rough idea about
what is going wrong. Working on it.

This is an autogenerated message for OBS integration:
This bug (1180150) was mentioned in
https://build.opensuse.org/request/show/867195 Factory / PackageKit

Fix has been submitted to related products.

RESOLVED FIXED.

SUSE-RU-2021:0357-1: An update that has one recommended fix can now be installed.

Category: recommended (moderate)
Bug References: 1180150
CVE References: 
JIRA References: 
Sources used:
SUSE Linux Enterprise Workstation Extension 15-SP2 (src):    PackageKit-1.1.13-4.17.6
SUSE Linux Enterprise Module for Desktop Applications 15-SP2 (src):    PackageKit-1.1.13-4.17.6

NOTE: This line indicates an update has been released for the listed product(s). At times this might be only a partial fix. If you have questions please reach out to maintenance coordination.

openSUSE-RU-2021:0287-1: An update that has one recommended fix can now be installed.

Category: recommended (moderate)
Bug References: 1180150
CVE References: 
JIRA References: 
Sources used:
openSUSE Leap 15.2 (src):    PackageKit-1.1.13-lp152.3.19.1

*** Bug 1173191 has been marked as a duplicate of this bug. ***