Bug 201917

Summary: Yast printer module does not print test page
Product: [openSUSE] SUSE Linux 10.1 Reporter: carlos tonussi <crtonussi>
Component: PrintingAssignee: Johannes Meixner <jsmeix>
Status: RESOLVED DUPLICATE QA Contact: Johannes Meixner <jsmeix>
Severity: Normal    
Priority: P5 - None CC: suse-beta
Version: Final   
Target Milestone: ---   
Hardware: x86   
OS: SuSE Linux 10.1   
Whiteboard:
Found By: Customer Services Priority:
Business Priority: Blocker: ---
Marketing QA Status: --- IT Deployment: ---
Attachments: Yast2 log files
cupsd error log file

Description carlos tonussi 2006-08-25 20:34:08 UTC
Installed printer HP laserjet 4L

Yast printer installation module doesn´t print test page. In addition, after change the printer driver the system doesn't manage to print anymore. It is needed to restart the system, although this is likely due to my ignorance to reset CUPSD manually. Any way, this did not occur in 10.0, in which I could change printer drivers and print test pages without close Yast module.
Comment 1 Johannes Meixner 2006-08-28 08:54:58 UTC
Report in detail what you did in YaST and which (error)-messages
are shown in YaST and provide the YaST log files ("y2log"), see
http://en.opensuse.org/Bugs/YaST

Please read
http://en.opensuse.org/Submitting_Bug_Reports
for some general guidelines how to provide useful information in a bug report.

For example:
Which driver(s) did you use?

Provide the CUPS error_log file for exactly one failed attempt
to print something, see
http://en.opensuse.org/SDB:CUPS_in_a_Nutshell
----------------------------------------------------------------------
If problems are encountered:
1. Set the "LogLevel debug" in /etc/cups/cupsd.conf.
2. Stop cupsd.
3. Move /var/log/cups/error_log* to another location (or delete it)
   in order to avoid having to search through gigantic log files.
4. Start cupsd.
5. Retry the action leading to the problem.
6. Now /var/log/cups/error_log* contains many messages that are useful
   for troubleshooting. 
----------------------------------------------------------------------
Comment 2 carlos tonussi 2006-08-28 13:22:30 UTC
Created attachment 97292 [details]
Yast2 log files
Comment 3 carlos tonussi 2006-08-28 13:23:15 UTC
Created attachment 97293 [details]
cupsd error log file
Comment 4 carlos tonussi 2006-08-28 13:29:08 UTC
I hope these are the right ones.
Comment 5 Johannes Meixner 2006-08-29 08:38:49 UTC
In the error_log from attachment #3 [details] there is only one error line
(a line with leading "E")
-----------------------------------------------------------------------------
E ... PID 5381 stopped with status 0!
-----------------------------------------------------------------------------
and the matching process is
-----------------------------------------------------------------------------
I ... Started backend /usr/lib/cups/backend/parallel (PID 5381) for job 149.
-----------------------------------------------------------------------------
all other processes for this job exited with no errors.

Note that when the backend process finishes with an error,
the queue is stopped amd nust be manually re-enabled, see
http://en.opensuse.org/SDB:CUPS_in_a_Nutshell
"The Backends"

There are some bug reports about problems with the parallel port
in our Novell/Suse Bugzilla.
A good report to start is bug #185135
See also the other bug reports which are mentioned there.

Something is fishy with the parallel port stuff in the kernels
since Suse Linux 10.0, see
http://lists.suse.com/archive/suse-linux-e/2005-Nov/1206.html

The current workaround is to experiment with various BIOS settings
and explicite additional settings in /etc/modprobe.conf to find a
setup, which actually works in a particular problematic case.

I close this one as duplicate of bug #185135.

*** This bug has been marked as a duplicate of bug 185135 ***
Comment 6 Johannes Meixner 2006-08-29 08:46:46 UTC
A typo in comment #5:
I meant "attachment in comment #3" which is attachment #97293 [details]
(attachment #3 [details] is from a totally other bug).
Comment 7 carlos tonussi 2006-08-29 13:23:56 UTC
That's it. I only set parport to spp mode and it is all running fine again.
Thank you!