Bug 216406

Summary:	Online update crash and Autoupdater does not work
Product:	[openSUSE] openSUSE 10.2	Reporter:	Forgotten User CxVz4LpaB5 <forgotten_CxVz4LpaB5>
Component:	Update Problems	Assignee:	Duncan Mac-Vicar <dmacvicar>
Status:	RESOLVED DUPLICATE	QA Contact:	Jiri Srain <jsrain>
Severity:	Critical
Priority:	P5 - None	CC:	andreas.hanke
Version:	Beta 1
Target Milestone:	---
Hardware:	Other
OS:	Other
Whiteboard:
Found By:	Other	Services Priority:
Business Priority:		Blocker:	---
Marketing QA Status:	---	IT Deployment:	---
Attachments:	Errors displayed The Yast logs Yast logs after the error disappear

Description Forgotten User CxVz4LpaB5 2006-10-30 20:55:14 UTC

I see on my taskbar the icon for the updates is now in a different state (the exclamation mark) meaning that there are some updates available (I guess). But when I open the auto update program there is nothing in the list. And if I click on the Add/Remove update sources button, then a window appear (the online update tool from control center I guess) and disappear right after.
If I put my mouse pointer near the update notification icon, I have the message shown in the screen shot.

Comment 1 Forgotten User CxVz4LpaB5 2006-10-30 20:56:24 UTC

Created attachment 103095 [details]
Errors displayed

This is when I put the mouse pointer near the update icon in the taskbar and wait for few secs

Comment 2 Matej Horvath 2006-11-01 15:55:53 UTC

Could you attach the yast log files, please?

http://en.opensuse.org/Bugs/YaST

Comment 3 Forgotten User CxVz4LpaB5 2006-11-01 18:12:14 UTC

Here are my yast logs (y2logs.ygz)

Comment 4 Forgotten User CxVz4LpaB5 2006-11-01 18:13:13 UTC

Created attachment 103356 [details]
The Yast logs

Comment 5 Forgotten User CxVz4LpaB5 2006-11-01 18:54:20 UTC

Strange thing ... I have inserted my opensuse dvd and went to Yast Control Center / Software Management. This time, Yast seems to have updated / downloaded the 'catalog' and I can now install additional software.
Also, access to Yast Control Center / Online update does the same thing (seems to donwload / update the sources or the catalog) and now I have access to this tool again.
No more crash (previously, Online update, software management and other package related tool on the Control Center crash, meaning that then open and close right after).
I don't know if you can close this bug. I will put here the latest yast log for you to investigate. Let me know if you need additional infos.

Comment 6 Forgotten User CxVz4LpaB5 2006-11-01 18:55:23 UTC

Created attachment 103365 [details]
Yast logs after the error disappear

Comment 7 Andreas Hanke 2006-11-01 22:01:59 UTC

(In reply to comment #5)
> I don't know if you can close this bug.

Not yet - that it's now working for you after a workaround does not mean the root evil is resolved.

The logfiles will show.

Comment 9 Patrick TenHoopen 2006-11-06 21:44:31 UTC

Also, in reply to comment #5.

I wasn't able to successfully use the Online Update Configuration, Online Update, or Software Management until I read your comment by having the DVD in the drive.  They kept crashing (closing without any on-screen errors) on me after flashing a very brief message about downloading something.  I got them to work by making sure I had CD1 in the drive before running them.

Comment 10 Duncan Mac-Vicar 2006-11-10 16:43:53 UTC


*** This bug has been marked as a duplicate of bug 216460 ***