Bug 220463

Summary:	Zenworks Updates fails to synchronize installation source with YOU, or show any avaliable updates when behind an authenticated proxy
Product:	[openSUSE] SUSE Linux 10.1	Reporter:	Andrew Pastuszak <amp68>
Component:	Zenworks	Assignee:	E-mail List <zlm-code10-bugs>
Status:	RESOLVED FIXED	QA Contact:	Jawaad Tariq <jtariq>
Severity:	Normal
Priority:	P5 - None
Version:	Final
Target Milestone:	---
Hardware:	i686
OS:	SuSE Linux 10.1
Whiteboard:
Found By:	Other	Services Priority:
Business Priority:		Blocker:	---
Marketing QA Status:	---	IT Deployment:	---
Attachments:	This is the sync error I get in YAST Initial Zenworks Error This is the second zenworks error

Description Andrew Pastuszak 2006-11-13 16:33:13 UTC

I configure SuSE 10.1's YAST to use an authenticated proxy server, and then set up rug to use authenticated proxy, as detailed in the following Cool Solution from Novell: http://www.novell.com/coolsolutions/feature/17682.html.

When I configure online update, I get an error message stating that the online update source could not be synchronized with zenworks.

If I try to add a online update source from the zmd icon in the tray, I get the following errors:

1. Dialog box that says "Failed to Add Service"
2. Dialog Box that says  "Download failed: (http://mirrors.kernel.org/suse/update/10.1/repodata/repomd.xml) The remote server returned an error: (407) Proxy Authentication Required."

The online update in Suse is able to update the workstation without issue.

Other things of note:

Running Gnome and not KDe
Gnome Control Center has proxy configured in it.

Comment 1 Andrew Pastuszak 2006-11-13 16:38:51 UTC

Created attachment 104989 [details]
This is the sync error I get in YAST

Comment 2 Andrew Pastuszak 2006-11-13 16:39:31 UTC

Created attachment 104990 [details]
Initial Zenworks Error

Comment 3 Andrew Pastuszak 2006-11-13 16:40:08 UTC

Created attachment 104991 [details]
This is the second zenworks error

Comment 4 Stanislav Visnovsky 2007-03-06 13:15:40 UTC

I think this problem has been fix for 10.2, please, reopen if happens again.

Comment 5 Andrew Pastuszak 2007-03-06 15:47:43 UTC

It has been fixed in 10.2.  Can we backport the fix to 10.1?  I am stuck using 10.1 because there is no Novell client for 10.2.

Comment 6 Stanislav Visnovsky 2007-03-08 16:46:07 UTC

I'm sorry, no. Providing online updates for maintenance stack are nightmare and break much more than fix.

Have you tried the Novell client on 10.2? I've heard it works - but this if off-topic for this bug.