Bug 222067

Summary: Yast and System crashes at Printer Installation (HP Officejet 6110) opensuse 10.2 beta2
Product: [openSUSE] openSUSE 10.2 Reporter: Christoph Pilars de Pilar <christoph>
Component: YaST2Assignee: Michal Zugec <mzugec>
Status: RESOLVED DUPLICATE QA Contact: Jiri Srain <jsrain>
Severity: Critical    
Priority: P5 - None    
Version: Beta 2 plus   
Target Milestone: ---   
Hardware: i686   
OS: Other   
Whiteboard:
Found By: Other Services Priority:
Business Priority: Blocker: ---
Marketing QA Status: --- IT Deployment: ---
Attachments: yast files for printer crash
ppd file as requested
screenshot

Description Christoph Pilars de Pilar 2006-11-17 11:30:29 UTC
Dear sirs
clicking on printer to install my officejet yast crashes after 40% of the total installation routine and also indicating 4% of reading the hardware libraies. After yast crashes i have to restart my computer.
Regards
Christoph
PS: how do I attach the yast logfiles?
Comment 1 Andreas Jaeger 2006-11-17 11:46:07 UTC
Check: http://en.opensuse.org/Submit_a_Bug
especially:

http://en.opensuse.org/Bugs/YaST
Comment 2 Christoph Pilars de Pilar 2006-11-17 11:56:57 UTC
Created attachment 105963 [details]
yast files for printer crash

please contact me for any question
my system is a asus P4C800 deluxe if that might help you
best regards
christoph
Comment 3 Andreas Jaeger 2006-11-17 17:13:08 UTC
*** Bug 222154 has been marked as a duplicate of this bug. ***
Comment 4 Michal Zugec 2006-11-20 09:30:19 UTC
Was it clean installation or upgrade?
Can you reproduce it with printer unplugged?
Comment 5 Christoph Pilars de Pilar 2006-11-20 09:46:35 UTC
Yes, it was a clean installation with opensuse 10.2 alpha5 and updated now to beta 2
I have the same problem with unplugged printer. I also tried to reinstall hplib and hpoj.
Comment 6 Michal Zugec 2006-11-20 10:20:19 UTC
I couldn't reproduce it with HP Deskjet 930 (but you have all-in-one HP printer) - and it's confusing for me beacuse I hope this bug is already fixed
So it seems that your problem is in ppd database.
PLease attach your /var/lib/YaST2/ppd_db.ycp file - I will check it.
After delete /var/lib/YaST2/ppd_db.ycp file I'm supposed you will be able to clean upgrade
Comment 7 Christoph Pilars de Pilar 2006-11-20 10:28:28 UTC
Created attachment 106200 [details]
ppd file as requested

I will delete this file and try to restart printer installation
Comment 8 Christoph Pilars de Pilar 2006-11-20 11:36:23 UTC
Created attachment 106209 [details]
screenshot

1) deleted ppd_db.ycp
2) reinstalled yast printing and yast hardwaredetection
3) started printerinstallation wit disconnected printer - everything was fine then
4) connected printer - suddenly suseplugger crashed (please see attachment)
5) started yast printer installation with connected printer now. Please have a look at the attachment (screenshot). (download of cups-driver-stp failed). I had to choose my printer manually
6) reinstalled cups-driver and cups-libs

Now the printer is working fine - but I do not know why. There still must be something wrong
Comment 9 Michal Zugec 2006-11-21 10:27:30 UTC
when ommit suseplugger problem (kde-maintenance related)
your problem is in installed cups-drivers (duplicate of #218760)?
if yes, reassign suseplugger problem to kde-maintainers@suse.de, please
Comment 10 Christoph Pilars de Pilar 2006-11-21 12:51:54 UTC
no, i was just asking if the suseplugger problem could be related.
my problem is that running my system with a SATA HDD I can not add a IDE-HDD to my system - it will then alway mix both HDD's
Comment 11 Michal Zugec 2006-11-21 15:47:20 UTC
>my problem is that running my system with a SATA HDD I can not add a IDE-HDD to my system - it will then alway mix both HDD's

But it's not related to this report, isn't it? ;-)
cups-driver-stp is not longer available, instead of it use gutenprint (#220278)
cups-drivers is not installed - this is duplicate of #218760

*** This bug has been marked as a duplicate of bug 218760 ***
Comment 12 Christoph Pilars de Pilar 2006-11-21 16:03:01 UTC
sorry, it was my misunderstanding of suseplugger - forget it (i thought that suseplugger would also control HDD hardware)
but the bug is still there concerning my HDD's:
I can not boot my system if I add the IDE HDD
Comment 13 Michal Zugec 2006-11-21 16:31:05 UTC
yes, I understand
but leave this and create new bugreport for that