Bug 238535

Summary:	gw client7.0.1 does not identify printers in CUPS
Product:	[openSUSE] openSUSE 10.2	Reporter:	Harlan Masters <harlanm>
Component:	Printing	Assignee:	Johannes Meixner <jsmeix>
Status:	RESOLVED DUPLICATE	QA Contact:	Johannes Meixner <jsmeix>
Severity:	Normal
Priority:	P5 - None	CC:	harlanm
Version:	Final
Target Milestone:	---
Hardware:	i386
OS:	Other
Whiteboard:
Found By:	Customer	Services Priority:
Business Priority:		Blocker:	---
Marketing QA Status:	---	IT Deployment:	---

Description Harlan Masters 2007-01-24 23:56:17 UTC

Installed Groupwise client 7.0.1 in OpenSuSE 10.2 using KDE desktop.
I have installed three network printers on system. 2 print direct to IP of printers 1 uses ipp protocol on Netware server. All three are HP Laserjet.

Groupwise starts and logs into mail server. Able to access all folders in gw. Can send/receive email. 
In File>Print dialog box, Printer area combo box shows no printers. Selecting properties button net to combo box produces error message stating "no print service  found" All other apps can print to printer (Firefox,Acrobat,Ooo...)

Comment 1 Johannes Meixner 2007-01-25 08:38:16 UTC

As far as I know, Groupwise client uses Java for printing stuff
and you report exactly the same error message than in bug #213362
and therefore I assume it is a duplicate of bug #213362.

Note the workaround at
https://bugzilla.novell.com/show_bug.cgi?id=213362#c6

Please report if this workaround solves your problem.

*** This bug has been marked as a duplicate of bug 213362 ***

Comment 2 Harlan Masters 2007-01-25 16:35:48 UTC

The addition of the client.conf file in /etc/cups offered in the above link did solve the issue.

Comment 3 Tim Everson 2007-03-19 13:52:44 UTC

Found one new thing, in testing and troubleshooting on this issue.

Had the same problem occurring last week, and if I only added the "ServerName localhost" entry to /etc/cups/client.conf (per bug 213362), I was still unable to see printers, and still received the 'No print service found.' error, from GW and GWIM clients.

This morning, I tested, and found that setting my specific IP in the ServerName line allowed printing to work, after I restarted the GroupWise client.  After further digging and testing, I found that something had modified the localhost entry in my /etc/hosts file.  Upon correction of the file, and restart of GroupWise and GroupWise Instant Messenger clients, the issue was resolved.