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Bugzilla – Full Text Bug Listing |
| Summary: | keyboard does not work in installation setup | ||
|---|---|---|---|
| Product: | [openSUSE] openSUSE 10.2 | Reporter: | Jana Schaarschmidt <jana.s> |
| Component: | Installation | Assignee: | Steffen Winterfeldt <snwint> |
| Status: | RESOLVED DUPLICATE | QA Contact: | Jiri Srain <jsrain> |
| Severity: | Critical | ||
| Priority: | P5 - None | CC: | dusan.peterc, snwint |
| Version: | Final | ||
| Target Milestone: | --- | ||
| Hardware: | x86 | ||
| OS: | SUSE Other | ||
| Whiteboard: | |||
| Found By: | Other | Services Priority: | |
| Business Priority: | Blocker: | --- | |
| Marketing QA Status: | --- | IT Deployment: | --- |
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Description
Jana Schaarschmidt
2007-03-18 11:30:15 UTC
Could you please write the keyboard model name? Which keys do not work (including the arrows)? Please start installation with the keyboard, unplug it then plug it in and then unplug again, then please replace it with some else and post your /var/log/messages and output of 'dmesg'. Please reopen the bug if you can provide the needed information, thanks. We have a customer with the same problem. The customer is not an expert and can not provide any logs and stuff... Plus, the keyboard does not work!?! Maybe Uri Geller can make the logs for you. This is the customer's PC specification, as ordered from Dell: List D03925b Dimension 9200 Dimension 9200 Intel Core 2 Duo E6400 (2.13GHz, 1066MHz, 2MB) Free 15 month McAfee Security SW upgrade Free Upgrade - 320GB SATA - 500GB SATA English Documentation Dimension 9200 with English Power Cord MS Vista Capable Logo. If you choose to install Vista, this system is capable of running it Dimension 9200 Resource CD Memory Dual Channel 2048MB (2x1024) 667MHz DDR2 Media Card Reader 13-in-1 Internal Hard Drive 500 GB (2x250GB) Serial ATA (7200 Rpm) Dual HDD Config. Raid 0 Stripe DVD+/-RW (read/write) 16x PowerDVD 5.1 Software (No Recovery CD) Sonic Software for DVD/RW+R (Read/Write+ Reader) (No Recovery CD) FP/BL - UK/Irish Wide Flat Panel 2007WFP 20" (TCO99) Ultrasharp (DVI-D) Black Height Adjustable ARB Only Graphics Card Single 256MB Nvdia GeForce 7900GS (2xDVI, 1xS-Video) output Adapter Card IEEE 1394 PCI Audio Integrated HDA 7.1 Dolby Digital capability Speakers Not Included Modem Not Included Belkin F5D7050 Wireless USB Adapter (802.11g) Mouse Dell Optical (not wireless) USB (2 buttons scroll) Black Mouse & Pad Dell logo UK/Irish Keyboard Dell Enhanced Multimedia USB (QWERTY) Black English - Genuine Windows XP Home SP2 including Media English Microsoft Works 8.0 (Word Processor, Spreadsheet, Outlook Express, Powerpoint Viewer) (With Recovery CD) Corel Snapfire Starter Edition Corel PSP Photo XI- 60 day trial English Adobe Reader 7.0.8 (No Recovery CD) UK Internet Service Provider - Tiscali (w/CD) & Orange (w/Doc) Dell Support 3.2 (No Recovery CD) Network Assist 1.2 - 90day English Antivirus McAfee 7.0 Security Centre 15 Month Subscription (with Recovery CD) Svc Basic Lite 2Yr NBD + 30D on-line access to Multi media training My Dell keyboard model: L100 Standard USB keyboard for a new Dell system. All keys (including the arrows) do not work. Un- and Re-plugging does not solve the problem. Playing around with BIOS USB setting does not help either. I cannot send you the logs because I cannot install SUSE on the system. (quote) Maybe Uri Geller can make the logs for you. I would love to comment on this, but I have things to do. I assume that it is the text mode Linuxrc program, not yet YaST. I'll assume you talk about the boot loader here. The it looks like a dup of bug 241316 (though this is about an Optiplex 620). In short: there is a bug in one of Dells BIOS version leading to problems with usb keyboards. You can either downgrade or upgrade to a fixed version. See e.g. http://syslinux.zytor.com/archives/2007-March/008161.html for a similar case. *** This bug has been marked as a duplicate of bug 241316 *** No it is not the yast, it is the graphical boot menu immediately after booting the CD. Here are some more people with this problem: http://www.experts-exchange.com/OS/Linux/Distributions/SuSE/Q_22535008.html?testCookie=true http://www.suseforums.net/lofiversion/index.php/t28480.html http://help.lockergnome.com/linux/Installationsprobleme-auf-Dell-Dimension-9200-ftopict415997.html http://www.linux-forum.de/showthread.php?t=3867 If a bug 241316 contains solution, I can not see it, as I am not authorised to access bug #241316. We can play the blame game, but why does Windows work, and only SUSE manifests this problem, while other Linux versions work? How can a customer, who does not know what is BIOS, upgrade the BIOS? How can she get the right BIOS version, if the outsorced DELL support center does not know what is Linux, and cant/wont help with it? Or is the fact that only SUSE 10.2 can't be installed on most common computer somehow Dell's problem? You should be able to view that bug now. If you would have cared to follow the link in comment 6 you might have noticed that it is not a SuSE specific problem and that apparently Dell has fixed the bug meanwhile. I am only interested in helping a customer. I do not care who is to blame, I just need a solution. Rumors are downgrading bios helps, but installing a different distribution or OS also helps. I did not see an official Dell's reply and instructions to fix this specific problem, just some e-mails and claims from unofficial sources. As a small level of damage control, I would at least add this among the most annoying bugs for SUSE 10.2 and provide a link to official Dell's solution, if it exists. Since Dell was still selling computers with such BIOS one week ago. You can press SHIFT to get the (working) textmode screen. But for BIOS issue you have to talk to Dell. |