Bug 358347

Summary: Segfault or system hang when booting into 64bit installation system
Product: [openSUSE] openSUSE 10.3 Reporter: Forgotten User 7Vd19u3Vod <forgotten_7Vd19u3Vod>
Component: InstallationAssignee: Kay Sievers <kasievers>
Status: RESOLVED WONTFIX QA Contact: Jiri Srain <jsrain>
Severity: Critical    
Priority: P2 - High    
Version: Final   
Target Milestone: ---   
Hardware: x86-64   
OS: openSUSE 10.3   
Whiteboard:
Found By: Customer Services Priority:
Business Priority: Blocker: ---
Marketing QA Status: --- IT Deployment: ---
Attachments: Segfault when booting into 64bit installation system
Hanging at "Loading basic drivers" when booting into 64bit installation
Hardware info from the installed 32bit system
Screen shot of boot from 11.0 Beta 2 X64 life CD
Alt/F3 screen of boot from 11.0 Beta 2 X64 life CD
Alt/F4 screen of boot from 11.0 Beta 2 X64 life CD
Screen shot of boot from 11.0 Beta 2 X64 life CD (safe settings)
Alt/F3 screen of boot from 11.0 Beta 2 X64 life CD (safe settings)
Alt/F4 screen of boot from 11.0 Beta 2 X64 life CD (safe settings)
Screen shot of boot from 11.0 Beta 2 X64 installation DVD (standard settings)
Alt/F3 Screen shot of boot from 11.0 Beta 2 X64 installation DVD (standard settings)
Alt/F4 Screen shot of boot from 11.0 Beta 2 X64 installation DVD (standard settings)
Screen shot of boot from 11.0 Beta 2 X64 installation DVD (No ACPI)
Alt/F3 Screen shot of boot from 11.0 Beta 2 X64 installation DVD (No ACPI)
Alt/F4 Screen shot of boot from 11.0 Beta 2 X64 installation DVD (No ACPI)
Alt/F1 Screen shot of boot from 11.0 Beta 2 X64 installation DVD (No ACPI - occasional success)
Alt/F3 Screen shot of boot from 11.0 Beta 2 X64 installation DVD (No ACPI - occasional success)
Alt/F4 Screen shot of boot from 11.0 Beta 2 X64 installation DVD (No ACPI - occasional success)

Description Forgotten User 7Vd19u3Vod 2008-02-02 18:19:12 UTC
Created attachment 192903 [details]
Segfault when booting into 64bit installation system

The Installation of the 64bit version of openSUSE 10.3 from the purchased DVD fails. Installation of the 32bit system from the same DVD works on the same hardware (with boot option "hwprobe=-isa" to avoid system freeze in the second installation step).
Hardware:
Mainboard - MSI K9N Neo-F V2, NVIDIA Nforce 520, BIOS V2.3
Processor - AMD Athlon64 X2 5200+
Memory - 2x 2048MB Mushkin SP2-6400, CL5
Disk - 2x Samsung HD501LJ 500GB 7200, 16 MB Cache, SATA
DVD ROM - LG GDR - H20N, SATA
DVD RAM - LG GSA - H66N, SATA
Display - MSI NX8600GT-T2D256EZ, NVIDIA 8600GT, 256MB, PCI-Express

Symptoms:
In 9 out of 10 attempts booting into the 64 bit installation system fails, either with a segfault or system hang at "Loading basic drivers", see attached photos.
"Safe settings" does not help.
In about 1 of 10 cases the installation system boots beyond these points and the graphical installation menu appears. However, during installation of the packages from DVD numerous "integrity check" failures appear. Small packages install with one or 2 retries, bigger packages always give an "integrity check" failure in many retries. Of course, I tried with both DVD.
Replacement of the Mainboard and BIOS upgrate (I first tried with BIOS V2.1) did not help either - the same symptoms remain.
Comment 1 Forgotten User 7Vd19u3Vod 2008-02-02 18:21:05 UTC
Created attachment 192904 [details]
Hanging at "Loading basic drivers" when booting into 64bit installation
Comment 2 Forgotten User 7Vd19u3Vod 2008-02-02 18:23:55 UTC
Created attachment 192905 [details]
Hardware info from the installed 32bit system
Comment 3 Greg Kroah-Hartman 2008-05-07 20:40:28 UTC
Does this also happen on the 11.0 beta2 release?
Comment 4 Forgotten User 7Vd19u3Vod 2008-05-11 16:42:16 UTC
Created attachment 214229 [details]
Screen shot of boot from 11.0 Beta 2 X64 life CD
Comment 5 Forgotten User 7Vd19u3Vod 2008-05-11 16:44:40 UTC
Created attachment 214230 [details]
Alt/F3 screen of boot from 11.0 Beta 2 X64 life CD
Comment 6 Forgotten User 7Vd19u3Vod 2008-05-11 16:46:19 UTC
Created attachment 214231 [details]
Alt/F4 screen of boot from 11.0 Beta 2 X64 life CD
Comment 7 Forgotten User 7Vd19u3Vod 2008-05-11 16:47:42 UTC
Created attachment 214232 [details]
Screen shot of boot from 11.0 Beta 2 X64 life CD (safe settings)
Comment 8 Forgotten User 7Vd19u3Vod 2008-05-11 16:49:16 UTC
Created attachment 214233 [details]
Alt/F3 screen of boot from 11.0 Beta 2 X64 life CD (safe settings)
Comment 9 Forgotten User 7Vd19u3Vod 2008-05-11 16:50:50 UTC
Created attachment 214234 [details]
Alt/F4 screen of boot from 11.0 Beta 2 X64 life CD (safe settings)
Comment 10 Forgotten User 7Vd19u3Vod 2008-05-11 17:12:26 UTC
I don't know whether exactly "this" happens, but I cannot boot the 64 bit system with the 11.0 Beta 2 KDE4 life CD either.

Attachments #4, #5 and #6 are screen shots from trying to boot the system with standard settings (Screens 1, 3 and 4). It stops with "Failed to detect CD drive".

Attachments #7, #8 and #9 are screen shots from trying to boot the system with safe settings (Screens 1, 3 and 4). The system hangs with failing to modprobe my SCSI card.

I also tried the i368 life CD - it also fails with the CD drive but seems to have no problem with the SCSI card. This CD perfectly boots on my old 32 bit system.
Comment 11 Forgotten User 7Vd19u3Vod 2008-05-11 19:25:18 UTC
In the meantime I also downloaded the X64 installation DVD of 11.0 Beta 2 and gave it a try.

The behavior is somewhat different than with the CDs:

Installation with standard settings: Linuxrc crashes, see screenshots 12, 13 and 14

Installation with NO ACPI option : the same symptoms as described for 10.3, i.e. in most cases it hangs at "Load basic drivers", see screen shots 15, 16 and 17 - in some cases (approximately every tenth try) it boots to the installation menu, however, there are still manx segfaults in the logs, see screen shots 18, 19 and 20
Comment 12 Forgotten User 7Vd19u3Vod 2008-05-11 19:28:04 UTC
Created attachment 214236 [details]
Screen shot of boot from 11.0 Beta 2 X64 installation DVD (standard settings)
Comment 13 Forgotten User 7Vd19u3Vod 2008-05-11 19:29:28 UTC
Created attachment 214237 [details]
Alt/F3 Screen shot of boot from 11.0 Beta 2 X64 installation DVD (standard settings)
Comment 14 Forgotten User 7Vd19u3Vod 2008-05-11 19:30:55 UTC
Created attachment 214238 [details]
Alt/F4 Screen shot of boot from 11.0 Beta 2 X64 installation DVD (standard settings)
Comment 15 Forgotten User 7Vd19u3Vod 2008-05-11 19:32:31 UTC
Created attachment 214239 [details]
Screen shot of boot from 11.0 Beta 2 X64 installation DVD (No ACPI)
Comment 16 Forgotten User 7Vd19u3Vod 2008-05-11 19:33:53 UTC
Created attachment 214240 [details]
Alt/F3 Screen shot of boot from 11.0 Beta 2 X64 installation DVD (No ACPI)
Comment 17 Forgotten User 7Vd19u3Vod 2008-05-11 19:35:24 UTC
Created attachment 214241 [details]
Alt/F4 Screen shot of boot from 11.0 Beta 2 X64 installation DVD (No ACPI)
Comment 18 Forgotten User 7Vd19u3Vod 2008-05-11 19:37:20 UTC
Created attachment 214242 [details]
Alt/F1 Screen shot of boot from 11.0 Beta 2 X64 installation DVD (No ACPI - occasional success)
Comment 19 Forgotten User 7Vd19u3Vod 2008-05-11 19:38:52 UTC
Created attachment 214243 [details]
Alt/F3 Screen shot of boot from 11.0 Beta 2 X64 installation DVD (No ACPI - occasional success)
Comment 20 Forgotten User 7Vd19u3Vod 2008-05-11 19:40:27 UTC
Created attachment 214244 [details]
Alt/F4 Screen shot of boot from 11.0 Beta 2 X64 installation DVD (No ACPI - occasional success)
Comment 21 Jeff Mahoney 2008-05-22 21:45:08 UTC
This looks like corrupt media perhaps? At any rate, the segmentation faults in the dmesg are the kernel reporting userspace crashes, not kernel problems. Bumping back out to be rescreened.
Comment 22 Steffen Winterfeldt 2008-05-28 10:00:06 UTC
it's udev that crashes
Comment 23 Forgotten User 7Vd19u3Vod 2008-07-22 10:30:43 UTC
In the meantime I replaced my Mainboard by a MSI K9N Neo-F V3 with NForce 560 chipset, latestBIOS version 2.6. Originally the behavoiur was the same.

After playing with BIOS settings I found out that enabling HPET in the BIOS makes it safely boot into the installation system if all USB devices are disconnected.
Comment 24 Kay Sievers 2008-10-09 07:05:26 UTC
We have no other reports like this, so I guess it was a unlucky hardware/kernel combination, or a hardware failure. The last comment seems it can be worked around, even when it's sub-optimal. I doubt there is anything we can do. Close this as wontfix. Thanks!
Comment 25 Kay Sievers 2008-10-09 07:07:05 UTC
If you can test an openSUSE 11 installation, it would be nice to hear how it compares to 10.3.
Comment 26 Forgotten User 7Vd19u3Vod 2008-10-11 09:50:19 UTC
I tried 11.0 and reported the result as Bug 406636

As you will see the behaviour is somewhat different but still has problems.