Bug 389122

Summary: External USB NTFS hard drive hotplug Read/Write mount failed under KDE-3.5.9
Product: [openSUSE] openSUSE 11.0 Reporter: Lee Matheson <lee_matheson>
Component: HotplugAssignee: E-mail List <bnc-team-screening>
Status: RESOLVED DUPLICATE QA Contact: E-mail List <qa-bugs>
Severity: Normal    
Priority: P5 - None CC: lee_matheson, psikodad
Version: Beta 2   
Target Milestone: ---   
Hardware: i586   
OS: openSUSE 11.0   
Whiteboard:
Found By: --- Services Priority:
Business Priority: Blocker: ---
Marketing QA Status: --- IT Deployment: ---
Attachments: /var/log/message file contents - the contents should illustrate the failed mount and then successful manual mount
contents of dmesg file, which should record failed openSUSE-11.0 beta2 automount attempt

Description Lee Matheson 2008-05-10 21:34:00 UTC
Created attachment 214206 [details]
/var/log/message file contents - the contents should illustrate the failed mount and then successful manual mount

Using openSUSE-11.0 beta2, the hotplug automount of an external USB hard drive failed to automatically mount, when plugged in under KDE-3.5.9.

The external drive was a SeaGate Free Agent 500GByte drive (formatted as NTFS).

I will attach both the dmesg output and also the /var/log/message file. The dialog box popup error message when the hot plug automount failed was:  

Error-Konqueror
mount: wrong fs type, bad option, bad superblock on/dev/sdb1, missing codepage or helper program, or other error. In some cases useful info is found in syslog -try dmesg | tail or so

The drive did appear under "my computer" as a FreeAgentDrive of type NTFS, and toal space 465GBytes.  The space available field was blank.

The drive did NOT not mount (giving the above noted Error-Konqueor).  It was not possible to view the external drive contents, nor possible to write to the external drive.  

After the hotplug mount failed, I went into desktop > my computer, right clicked on the drive entry, to safely remove the hard drive.  The drive was physically left attached.  I then started a "kdesu konqueror" session, and created a new mount point /windows/E.  I changed the group to "users" on this external mount point and gave group permissionsn to view/modify-content.   I then opened a konsole, typed su to get root permissions, and then manually (and successfully) mounted the external drive from konsole with the command:

mount -t ntfs-3g -o rw,uid=1000,gid=100,umask=0022 /dev/sdb1 /windows/E

this gave read/write capabilities to the drive.  

However typing the mount command via konsole is an approach for advanced users, not practical for newbies to openSUSE.  

A read/write hotplug automount of external NTFS drives should reliably work, and it did not.
Comment 1 Lee Matheson 2008-05-10 21:40:05 UTC
Created attachment 214207 [details]
contents of dmesg file, which should record failed openSUSE-11.0 beta2 automount attempt

Contents of dmesg file, which should record failed openSUSE-11.0 beta2 automount attempt.
Comment 2 Dominik Platz 2008-05-12 09:34:21 UTC
maybe a duplicate of https://bugzilla.novell.com/show_bug.cgi?id=385585
Comment 3 Stephan Kulow 2008-05-13 06:32:18 UTC
very likely

*** This bug has been marked as a duplicate of bug 385585 ***