Bug 402480

Summary:	printer installation failed hp psc 5280
Product:	[openSUSE] openSUSE 11.0	Reporter:	Juergen Weigert <jw>
Component:	Installation	Assignee:	Michal Zugec <mzugec>
Status:	RESOLVED DUPLICATE	QA Contact:	Jiri Srain <jsrain>
Severity:	Normal
Priority:	P5 - None	CC:	jsmeix
Version:	Final
Target Milestone:	---
Hardware:	Other
OS:	Other
Whiteboard:
Found By:	---	Services Priority:
Business Priority:		Blocker:	---
Marketing QA Status:	---	IT Deployment:	---
Attachments:	save_y2logs

Description Juergen Weigert 2008-06-21 08:56:35 UTC

On an fresh 11.0, I connected the USP cable, to my all-in-one device.
Two dialogs popped up, one for installing scanner function, one for installing printer function. 
I ran the scanner installation succesfully.
Afterwards the printer dialog was also gone.
Disconnect and reconnect does not bring it up again.
/etc/printcap is still empty.

Calling Yast for a manual install, it started by downloading many components.
Are the printer coponents missing in 11.0 ?

Comment 1 Juergen Weigert 2008-06-21 09:14:17 UTC

yast fails with 

An error occurred while saving queue photosmartc5200serie.
Try selecting the printer model again.

Comment 2 Cyril Hrubis 2008-06-21 09:20:50 UTC

Please attach y2logs. If you are in doubt follow:

http://en.opensuse.org/Bugs/YaST

Thanks!

Comment 3 Juergen Weigert 2008-06-21 09:23:45 UTC

Created attachment 223545 [details]
save_y2logs

Comment 4 Juergen Weigert 2008-06-21 10:46:28 UTC

I found the problem:
/usr/share/cups/model/HP/HP-PhotoSmart_C5200-hpijs.ppd.gz
was missing. I copied that over from my 10.3 partition and yast succeeded.

The hplip package is missing.

'Try selecting the printer model again' is a misleading error message.
There was nothing wrong with the model selection.

Comment 5 Michal Zugec 2008-06-21 17:12:53 UTC


*** This bug has been marked as a duplicate of bug 387226 ***

Comment 6 Juergen Weigert 2008-07-05 14:06:41 UTC

I am not sure, this is really a duplicate of 387226.
My proposed fix is:
- have yast reach out and install hplip when it detects an HP-printer.
or 
- include hplip in default pattern.

One additional note:
- With a fresh installation of 11.0 I no longer get an popups when connecting
  the printer cable.

Comment 7 Johannes Meixner 2008-08-12 08:41:25 UTC

See bug #388149.