Bug 424151

Summary:	Instead of installing hplip YaST tells me that my HP Laserjet 1018 is not supported
Product:	[openSUSE] openSUSE 11.0	Reporter:	Forgotten User --EoyBps8f <forgotten_--EoyBps8f>
Component:	Printing	Assignee:	Johannes Meixner <jsmeix>
Status:	RESOLVED DUPLICATE	QA Contact:	Johannes Meixner <jsmeix>
Severity:	Normal
Priority:	P5 - None
Version:	Final
Target Milestone:	---
Hardware:	Other
OS:	Other
Whiteboard:
Found By:	---	Services Priority:
Business Priority:		Blocker:	---
Marketing QA Status:	---	IT Deployment:	---

Description Forgotten User --EoyBps8f 2008-09-07 20:07:18 UTC

When I plug-in my Laser Jet 1018 nothing happens, I'd expect something like "so you want to configure your printer".

If I open YaST's printer module and try to configure the printer, the module is not chosen automatically. If I want to select it manually I am told:

"Dieser Drucker wird von openSUSE nicht unterstützt. Informationen zu unterstützten und nicht unterstützten Druckern finden Sie in der jeweiligen Produktdokumentation.
Wenn der Drucker so eingestellt werden kann, dass er eine Standarddruckersprache (PostScript, PCL oder ESC/P) unterstützt, kann er als ein solcher Druckertyp konfiguriert werden. Erkundigen Sie sich beim Druckerhersteller, ob dieses Modell eine Standarddruckersprache direkt verarbeiten kann (nicht über Treiberemulation) und wie Sie den Drucker in den Modus für die Standarddruckersprache versetzen können, beispielsweise mithilfe eines zusätzlichen PostScript-Moduls."

Translated this basically means that my printer is not supported, which is of course true, because hplip is not installed, just hpijs-standalone. Hence I have to install hplip manually, which should not be necessary.

After installing it the printer-module still does not pick the correct model, neither does it pick or offer the correct connection (hplip). [BTW, the pop-up foor selecting the connection is far too small] Clicking on the "connection wizard" does not do anything either.

I will use the command-line tools provided by hp-lip to install the printer, yet I wonder how users that do not know what to look for are supposed to set-up their printer.

Comment 1 Forgotten User --EoyBps8f 2008-09-07 20:10:54 UTC

Another note: the hpijs-standalone package conflicts with hplip. Hence YaST tells the user that there is a dependecy conflict and asks what to do. I guess that setting the hplip package to replace the hpijs-standalone one makes more sense. This is e.g. done for some packages from packman, installing one, automatically removes the other (xine-lib <-> libxine1).

Comment 2 Johannes Meixner 2008-09-09 06:49:55 UTC

The general issue is a duplicate of 388149.

Setup of ZJStream printers is not supported
by any ususal printer setup tool because
those devices require proprietary software,
see bug #263181 and bug #342704.


*** This bug has been marked as a duplicate of bug 388149 ***