Bug 498334

Summary: Touchpad Unresponsive During Installation on Some Acer Laptops
Product: [openSUSE] openSUSE 11.2 Reporter: Benjamin Vander Jagt <benvanderjagt>
Component: InstallationAssignee: E-mail List <nld10-bugs-qa>
Status: RESOLVED FIXED QA Contact: Jiri Srain <jsrain>
Severity: Normal    
Priority: P5 - None CC: bluedzins, claes.backstrom, dark.orion, forgotten_l5pf6EzKS1, gm1mqe, greg, gutaper, ian.moroney, marcus, nickhester, smartinds, sprockkets, vendion
Version: Milestone 4   
Target Milestone: ---   
Hardware: x86-64   
OS: Other   
Whiteboard:
Found By: --- Services Priority:
Business Priority: Blocker: ---
Marketing QA Status: --- IT Deployment: ---

Description Benjamin Vander Jagt 2009-04-27 04:22:31 UTC
User-Agent:       Mozilla/5.0 (X11; U; Linux x86_64; en-US; rv:1.9.0.8) Gecko/2009032600 SUSE/3.0.8-1.3 Firefox/3.0.8

During installation of openSUSE 11.2 Milestone 1 x86_64 on Acer Aspire 3680 or Acer Aspire 4330 (and therefore presumably many other laptops) the touchpad is unresponsive.  Installation continues fine using the keyboard, and after installation has completed the touchpad works fine.

Reproducible: Always

Steps to Reproduce:
1.Start openSUSE 11.2 Milestone 1 x86_64 installation DVD on Acer Aspire 3680 or Acer Aspire 4330.
2.
3.



Same laptops usually find more than one detected pointing device in openSUSE 11.1, and pointer motion is slightly erratic until the extra pointing devices are removed in SaX2.
Comment 1 Greg Riedesel 2009-04-29 05:16:51 UTC
*** Bug 499095 has been marked as a duplicate of this bug. ***
Comment 2 Greg Riedesel 2009-04-29 05:19:01 UTC
This seems to be the same issue, but on a different laptop (Compaq Presario
2110US):

http://lists.opensuse.org/opensuse-factory/2009-04/msg00241.html

The Dell E1505 also uses a Synaptics touchpad.
Comment 3 Benjamin Vander Jagt 2009-04-29 05:32:38 UTC
Hmm, I would like to change one thing I said.  "after installation has completed the touchpad works fine."  I've had a few input-less boots, on Aspire 4330's and 3680's, and it -seems- to happen a lot more often if I play with screen brightness during the startup process.  I don't know if this is helpful information, but I felt that at least I should amend my statement to say that the touchpad almost always works fine after installation.  (When the inputs are not recognized, only the power button receives a response.  Also, when the inputs are working, they don't stop working until the system is shut down.)
Comment 4 David Montero Isusi 2009-04-29 05:59:44 UTC
it just doesnt work during installation... i had the same problem with a Packard Bell laptop, with synaptics touchpad.

as others, touchpad works fine after installation.
Comment 5 Greg Riedesel 2009-04-29 15:22:46 UTC
Attachment 288753 [details] has the boot.msg file from my Dell E1505 (32-bit). In it, it is clear that the touchpad is being detected at least:

<6>Synaptics Touchpad, model: 1, fw: 6.2, id: 0x180b1, caps: 0xa04713/0x200000

<6>input: SynPS/2 Synaptics TouchPad as /devices/platform/i8042/serio1/input/input6
Comment 6 Greg Riedesel 2009-05-01 16:23:14 UTC
*** Bug 500046 has been marked as a duplicate of this bug. ***
Comment 7 Greg Riedesel 2009-05-02 21:42:41 UTC
In my case, the mouse is unresponsive for the first half of the install. After it reboots after the package expansion in order to do network setup, the mouse works during that part of the install.

I took a look at the xorg.conf file while the mouse was unresponsive and couldn't see any obvious faults or typos.
Comment 8 Adam Jimerson 2009-05-16 04:15:36 UTC
Reproducible on a Acer Aspire 5100, still in the install phase so I don't know how it will react afterwards but plugging in a usb mouse works in the meantime.
Comment 9 Forgotten User l5pf6EzKS1 2009-06-06 00:30:46 UTC
Same effect on Gateway 200ARC (Synaptic Touchpad) - not responsive during installation, but after the installation works fine.

Also, an USB mouse connected during the installation worked fine.
Comment 10 Nicholas Hester 2009-06-06 15:53:54 UTC
Also on Gateway 7422GX laptop on Milestone 2

Synaptics Touchpad installed.

Model: 1, fw: 5.9, id: 0x236eb3, caps: 0x904713/0x10008

input: SynPS/2 Synaptics Touchpad as /devices/platform/i8042/serio1/input/input6
Comment 11 Nicholas Hester 2009-06-07 00:14:06 UTC
Also on my Toshiba notebook purchased in March 2009. 

Model:1, fw: 7.0, id: 0x1e0b1, caps: 0xd04711/0xa00000
Comment 12 andy norrie 2009-06-10 03:20:25 UTC
Same problem with Asus laptops X51RL and A5TC
Comment 13 Joseph Mancuso 2009-06-19 23:42:42 UTC
Same issue with a Synaptics touchpad on a Dell 700m, follows just like above.
Comment 14 Yager Pisunov 2009-07-05 16:42:59 UTC
I've the same trouble on Acer Extensa 5630G (synaptic touchpad, openSUSE 11.2 Milestone 3 x86).
Comment 15 Greg Riedesel 2009-07-10 02:44:22 UTC
Still a problem on Milestone 3. Same hardware as in Comment 5
Comment 16 Greg Riedesel 2009-07-10 03:35:37 UTC
*** Bug 517148 has been marked as a duplicate of this bug. ***
Comment 17 macias - 2009-07-18 08:17:08 UTC
Milestone 3, MSI Wind U100.
Comment 18 Segundo Luis Martín Díaz Sotomayor 2009-07-26 04:37:59 UTC
Is the same issue, but on a different laptop (HP Pavillion dv6420la).

The touchpad works when the instalation is complete.
Comment 19 Marcus Grenängen 2009-07-27 06:36:04 UTC
This problem is still present in Milestone 4
Comment 20 Greg Riedesel 2009-08-22 05:32:11 UTC
As of Milestone 6, this problem is resolved for me.
Comment 21 Forgotten User l5pf6EzKS1 2009-09-13 22:47:58 UTC
Seems to be fixed in Milestone 7.