Bug 527213

Summary: Updates don't Update
Product: [openSUSE] openSUSE 11.0 Reporter: Ray Dall <rfengineer>
Component: YaST2Assignee: Wolfgang Rosenauer <wolfgang>
Status: RESOLVED FIXED QA Contact: Jiri Srain <jsrain>
Severity: Major    
Priority: P5 - None CC: meissner, wolfgang
Version: Final   
Target Milestone: ---   
Hardware: i686   
OS: openSUSE 11.0   
Whiteboard:
Found By: --- Services Priority:
Business Priority: Blocker: ---
Marketing QA Status: --- IT Deployment: ---

Description Ray Dall 2009-07-31 16:27:22 UTC 
User-Agent:       Mozilla/5.0 (compatible; Konqueror/4.0; Linux) KHTML/4.0.4 (like Gecko) SUSE

Both a specific, and a general issue:

Occasionally, an update/patch doesn't work.  This is not computer specific, as I have 3 boxes all with the same problem right now with the exact same patch/update.

The particular box I am on at this instant is configured as follows:
++++++++++++++
CPU: Genuine Intel(R) CPU T2300 @ 1.66GHz
Speed: 1,000.00 MHz
Cores: 2
Linux 2.6.25.20-0.4-default i686
openSUSE 11.0 (i586)
KDE:  4.0.4 (KDE 4.0.4 >= 20080505) "release 15.2"
Mozilla Thunderbird version 2.0.0.19 (20081227)
Mozilla Firefox 3.0.12
++++++++++++

The specific issue is an update Mozilla Thunderbird Update 2.0.0.22, which will not complete.  It also causes other updates to not complete, unless I uncheck the update for Thunderbird.  When checked to complete, the patch will not apply, and will not allow any other patches/updates to apply either.


Reproducible: Always

Steps to Reproduce:
1.Check for Updates
2."New Software Available"
3.Click "Install"
4.Give Password
5.Returns back to step 2 without installing or applying the new software.
Actual Results:  
Does not install new software, or allow other patches/updates to install.

No "don't ever apply this one" option for the operator.

Expected Results:  
Specifically, this patch should be looked into to find the cause of the problem.
Perhaps it is a problem with the repository?



More generally, though, there should be an OPTION ADDED to allow a specific patch to be deleted from an/or ignored by the patch list (on a permanent basis) by the user at his option if it does not appear to work normally.
  
Of course such an option should come with a warning statement so the user knows that not applying the patch may leave his computer vulnerable to attack, etc.  But when there is a problem/issue with a specific patch not working on a specific system there needs to be an "out" for the user, which at present - there really isn't, except for allowing the user to uncheck a specific "bad patch", assuming the user knows which patch is bad.  If the user is unaware of which patch is causing his computer to not proceed with other updates, he may wind up with several patches undone, because he is unaware of which patch (or patches ) to uncheck.

Additionally, it might be a good idea to allow the operator ( at this time ) to notify the vendor of the problem, by sending a "hey, your patch didn't work on my machine" notice in real time. If this notice grabbed data from the sysinfo:/ file, it would then tell the vendor not only that there may be a problem with the patch, but on what particular system types, os's, microchips, etc.
Comment 1 Marcus Meissner 2009-08-02 05:31:12 UTC 
can you run in text console:

zypper up
or 
zypper in MozillaThunderbird

and quote the output here?
Comment 2 Ray Dall 2009-08-05 15:01:42 UTC 
Computer:/home/user # zypper up                                                             
Reading installed packages...                                                                

Problem: MozillaThunderbird-lightning-0.9-8.2.x86_64 requires MozillaThunderbird = 2.0.0.19, but this requirement cannot be provided                                                                                                      
  deleted providers: MozillaThunderbird-2.0.0.19-8.2.x86_64[@System]                                                 
uninstallable providers: MozillaThunderbird-2.0.0.19-0.1.x86_64[http://download.opensuse.org/update/11.0/]           
                   MozillaThunderbird-2.0.0.19-0.1.i586[http://download.opensuse.org/update/11.0/]                   
 Solution 1: downgrade of MozillaThunderbird-lightning-0.9-8.2.x86_64 to MozillaThunderbird-lightning-0.9-4.2.x86_64 
 Solution 2: do not install patch:MozillaThunderbird-1091.noarch                                                     
 Solution 3: Ignore some dependencies of MozillaThunderbird-lightning

Choose from above solutions by number or cancel [1/2/3/C]: 2
Resolving dependencies...

The following packages are going to be upgraded:
  libtiff3-32bit libtiff3


The following NEW patch is going to be installed:
  libtiff3


Overall download size: 219.0 K. No additional space will be used or freed after the operation.
Continue? [YES/no]: YES
Downloading package libtiff3-32bit-3.8.2-108.6.x86_64 (1/3), 106.0 K (352.0 K unpacked)
Downloading delta: ./rpm/x86_64/libtiff3-32bit-3.8.2-108.4_108.6.x86_64.delta.rpm, 4.1 K
Downloading: libtiff3-32bit-3.8.2-108.4_108.6.x86_64.delta.rpm [done]
Applying delta: ./libtiff3-32bit-3.8.2-108.4_108.6.x86_64.delta.rpm [done]
Installing: libtiff3-32bit-3.8.2-108.6 [done]
Downloading package libtiff3-3.8.2-108.6.x86_64 (2/3), 113.0 K (386.0 K unpacked)
Downloading delta: ./rpm/x86_64/libtiff3-3.8.2-108.4_108.6.x86_64.delta.rpm, 6.0 K
Downloading: libtiff3-3.8.2-108.4_108.6.x86_64.delta.rpm [done]
Applying delta: ./libtiff3-3.8.2-108.4_108.6.x86_64.delta.rpm [done]
Installing: libtiff3-3.8.2-108.6 [done]


===================

Performed the function - didn't seem to fix the problem tho.  Plus - the original question stands - can't this type of "fix" be included in the GUI for the OpenSUSE Updater?  Should come standard, without the need of a kludgey text based fix.
Comment 3 Ray Dall 2009-08-05 15:02:39 UTC 
last post included the requested info - forgot to check the box
Comment 4 Marcus Meissner 2009-08-05 18:51:14 UTC 
MozillaThunderbird-lightning is not a SUSE package, it is in conflict somehow.

where did you get it from, from which repo?
Comment 5 Wolfgang Rosenauer 2009-08-05 19:01:19 UTC 
MozillaThunderbird-lightning is a subpackage which is provided with the mozilla MozillaThunderbird package in OBS.
Comment 6 Marcus Meissner 2009-08-05 19:03:56 UTC 
Solution 1: downgrade of MozillaThunderbird-lightning-0.9-8.2.x86_64 to
MozillaThunderbird-lightning-0.9-4.2.x86_64 

Was the version number reduced?
Comment 7 Wolfgang Rosenauer 2009-08-05 19:07:34 UTC 
Hmm, haven't seen this detail. Strange. I'm wondering if that is somehow an OBS bug.
The -lightning version usually stays at 0.9 while the Thunderbird version gets increased. Apparently the release number is always the same for all sub packages?
That would mean that the release number can go downwards while the version number stays the same resulting in a downgrade?
Comment 8 Marcus Meissner 2009-08-05 19:11:37 UTC 
umm, you have different Versions for subpackages in a single RPM?

I think the buildservice cannot handle this correctly :/
Comment 9 Wolfgang Rosenauer 2013-05-30 07:31:09 UTC 
Lightning does not exist anymore as a package in that way.