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Bugzilla – Full Text Bug Listing |
| Summary: | No archives appear on Linux | ||
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| Product: | [NTS - Systems] Support Advisor Feedback Service | Reporter: | Jason Record <jason.record> |
| Component: | View - Archive | Assignee: | Forgotten User ryjehfA1Aq <forgotten_ryjehfA1Aq> |
| Status: | RESOLVED FIXED | QA Contact: | Mike Francis <mike.francis> |
| Severity: | Critical | ||
| Priority: | P1 - Urgent | ||
| Version: | 2.0 (beta) | ||
| Target Milestone: | 2.0 | ||
| Hardware: | Other | ||
| OS: | Other | ||
| Whiteboard: | |||
| Found By: | Development | Services Priority: | |
| Business Priority: | Blocker: | --- | |
| Marketing QA Status: | --- | IT Deployment: | --- |
| Attachments: |
nsaLog.txt from failed archive run
connections file from failed archive run |
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Description
Jason Record
2010-03-11 20:09:24 UTC
This is for a single server connection, not group connections. Zen archive appeared in archives tab, but supportconfig archives do not. As an update after I ran my second scan (and therefore had two archives, one on two separate boxes) the archive for the second box showed up, even after restarting NSA 2 (rev 9). After getting a third archive captured the second and third both show up (though the first does not). Have seen issue first hand, however am unable to duplicate. Please attempt to duplicate with debug log turned on, dup issue and send in log. Enable log in NSA settings, then restart client Log will be written to ~userHome/.supportAdvisor/nsalog.txt Created attachment 348546 [details]
nsaLog.txt from failed archive run
Created attachment 348547 [details]
connections file from failed archive run
Files attached. I ran the 2.0.0_rev9 client on SLED11 against the local loopback ip address. connections.xml is not being updated with information about regarding archive file. Root cause: This is only happening on connection id's that don't have a full ip address range. That connection id should be sent from nsaEngine with number padding. Example: 151.155.241.197:22 sent as 151155241197_22 (fine) This problem: 151.155.241.97 is being sent as 15115524197_22 (wrong) should be sent as 151155241097_22 Have only verified that this is the case on connection ID's received in CompressMessageHandler in completion of a supportconfig gathering task. nsaEngine message sent across bridge: sendMessage: Compress: 1`~0`~nts_15115524118_22_1268747639682.tgz`~C:\Users\mike\.supportAdvisor\nsaarchive\`~1268747639682`~15115524118_22 fixed in nsaAIR connectionIDConverter rev 2189 fixed |