Bug 649524

Summary: Empathy chrashes when connecting to MSN
Product: [openSUSE] openSUSE 11.3 Reporter: Roelof Wobben <rwobben>
Component: GNOMEAssignee: E-mail List <gnome-bugs>
Status: RESOLVED INVALID QA Contact: E-mail List <qa-bugs>
Severity: Critical    
Priority: P5 - None CC: lmedinas
Version: Final   
Target Milestone: ---   
Hardware: x86-64   
OS: openSUSE 11.3   
Whiteboard:
Found By: --- Services Priority:
Business Priority: Blocker: ---
Marketing QA Status: --- IT Deployment: ---

Description Roelof Wobben 2010-10-27 10:26:05 UTC 
User-Agent:       Mozilla/5.0 (X11; U; Linux x86_64; nl; rv:1.9.2.10) Gecko/20100914 SUSE/3.6.10-0.3.1 Firefox/3.6.10

When I start Empathy it tries to connect to MSN.
this fails and Empathy tries again,

In the terminal I see this messages:

(empathy:6540): TelepathyBackend-WARNING **: failed to create personas from incoming contacts in channel 'publish': Name owner lost (service crashed?)

(empathy:6540): TelepathyBackend-WARNING **: failed to create personas from incoming contacts in channel 'subscribe': Name owner lost (service crashed?)

(empathy:6540): TelepathyBackend-WARNING **: failed to create personas from incoming contacts in channel 'publish': Name owner lost (service crashed?)

(empathy:6540): TelepathyBackend-WARNING **: failed to create personas from incoming contacts in channel 'subscribe': Name owner lost (service crashed?)

Roelof

Reproducible: Always

Steps to Reproduce:
1. Install Empathy
2. make a MSN account
3. start up Empathy
Actual Results:  
Empathy makes no contact 

Expected Results:  
Empathy makes contact to the msn servers
Comment 1 Luis Medinas 2010-10-27 10:37:47 UTC 
Duplicate of bnc#648876

*** This bug has been marked as a duplicate of bug 648876 ***
Comment 2 Roelof Wobben 2010-11-17 13:24:10 UTC 
Hello, 

Sorry for re open the bug.
But that bug is solved and my problem still exist.

Im using Suse 11.3 with Gnome 2.32 of the Gnome:stable repo.

Roelof
Comment 3 Roelof Wobben 2010-11-21 11:11:25 UTC 
nobody who can help me.

Roelof
Comment 4 Fan Jun Kong 2010-11-22 07:38:20 UTC 

(In reply to comment #2)
> Hello, 
> 
> Sorry for re open the bug.
> But that bug is solved and my problem still exist.
> 
> Im using Suse 11.3 with Gnome 2.32 of the Gnome:stable repo.
> 
> Roelof

when I got error of "No reason specified"
rpm -qa  |grep papyon
papyon-0.4.6-1.3.noarch

then I did this:
zypper up papyon
Loading repository data...
Reading installed packages...
Resolving package dependencies...

The following package is going to be upgraded:
  papyon 

1 package to upgrade.
Overall download size: 311.0 KiB. No additional space will be used or freed 
after the operation.
Continue? [y/n/?] (y): y
Retrieving package papyon-0.4.6-2.3.1.noarch (1/1), 311.0 KiB (1.7 MiB unpacked)
Retrieving: papyon-0.4.6-2.3.1.noarch.rpm [done (11.6 KiB/s)]
Installing: papyon-0.4.6-2.3.1 [done]

Everything works fine now.
Comment 5 Fan Jun Kong 2010-11-22 07:43:20 UTC 
And I got no warnings like " TelepathyBackend-WARNING" when I run empathy.(opensuse 11.3 32bit)
So would you try to reinstall that?
Comment 6 Roelof Wobben 2010-11-22 08:51:41 UTC 
Hello, 

I have the latest papyon.
And reinstall does not solve the problem.

Roelof
Comment 7 Roelof Wobben 2010-11-22 14:32:08 UTC 
Hello, 

I also file in a bug report on this place : https://bugs.freedesktop.org/show_bug.cgi?id=31835

Roelof
Comment 8 Roelof Wobben 2010-11-29 19:56:35 UTC 
Hello, 

Problem solved.
I talked to one of the empathy developers.
Updating two packages will solve the probblem.

papyon need a update to 0.5.2
telepathy need a update to 0.5.14

Roelof
Comment 9 Luis Medinas 2010-11-29 20:06:36 UTC 
I think it's pretty obvious... but great you have your problem fixed. Next time please be careful when opening duplicate bugs specially when it was released an update.