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Bugzilla – Full Text Bug Listing |
| Summary: | Unable to print from Brother MFC-8840D test print after clean install of opensuse 12.1 | ||
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| Product: | [openSUSE] openSUSE 12.1 | Reporter: | Robert Koppelhuber <rkoppelh> |
| Component: | Other | Assignee: | Robert Koppelhuber <rkoppelh> |
| Status: | RESOLVED DUPLICATE | QA Contact: | E-mail List <qa-bugs> |
| Severity: | Critical | ||
| Priority: | P5 - None | CC: | jsmeix, rkoppelh |
| Version: | Final | ||
| Target Milestone: | --- | ||
| Hardware: | x86-64 | ||
| OS: | SUSE Other | ||
| Whiteboard: | |||
| Found By: | --- | Services Priority: | |
| Business Priority: | Blocker: | --- | |
| Marketing QA Status: | --- | IT Deployment: | --- |
| Attachments: |
Brother support investigation into problem. Recreated - confirmed cups bug.
Log files created during print test page failures text version of log file submitted originally. |
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Created attachment 472989 [details]
Log files created during print test page failures
Collection of concated log files.
In comment #0 ----------------------------------------------------------------- Could cat files > /dev/usb/lp0 OK. ... lsusb detects printer lpinfo -l -v does not show usb mFC printer. ----------------------------------------------------------------- indicate that the CUPS backend cannot communicate with the printer device. What kind of file type is your attachment #472989 [details] ------------------------------------------------------------- $ file bug-743747_log_files bug-743747_log_files: Microsoft Office Document ------------------------------------------------------------- Microsoft Office Document is an inappropriate format. Please provide log files as plain text files. The issue looks very much like a duplicate of bug #679488 "CUPS cannot detect USB printer Brother MFC 8420" See in particular https://bugzilla.novell.com/show_bug.cgi?id=679488#c14 for a possible workaround. A matching CUPS upstream report is http://www.cups.org/newsgroups.php?gcups.general+T+Q%22How+can+I+configure+a+Brother+MFC-8420%22 *** This bug has been marked as a duplicate of bug 679488 *** Regarding comment #0 "Brother support investigation ... - confirmed cups bug." If it is a CUPS bug, please report the issue directly to CUPS upstream via http://www.cups.org/ We cannot reproduce it because we do not have such kind of printer model (we have no Brother MFC device at all) so that we cannot really help here. There is nothing changed in our cups packages regarding USB printer access or USB printer detection in general (neither do we have any patches which change the CUPS upstream behaviour for USB or parallel port etc. or printer detection). "Responsibility for a bug is said to lie upstream when it is not caused through the distribution's porting efforts." see "UPSTREAM" at https://bugzilla.novell.com/page.cgi?id=fields.html#status In your attachment #472988 [details] from Brother support they wrote: ----------------------------------------------------------------------- The issue is CUPS 1.5.0 seems to not have support for usblp printing. ----------------------------------------------------------------------- This is plain wrong. Therefore don't file a bug report regarding this particular case at upstream CUPS. This does not mean there is no issue in CUPS why it cannot detect your particular printer - there could still be another issue in CUPS or elsewhere why it cannot detect those kind of Brother printers since some time. CUPS 1.5.0 in openSUSE has support for usblp printing: -------------------------------------------------------------------- root@host# rpm -q cups cups-1.5.0-76.2 root@host# /usr/lib/cups/backend/usb direct usb://HP/LaserJet%201220 "HP LaserJet 1220" ... root@host# rmmod usblp root@host# /usr/lib/cups/backend/usb root@host# modprobe usblp root@host# /usr/lib/cups/backend/usb direct usb://HP/LaserJet%201220 "HP LaserJet 1220" ... -------------------------------------------------------------------- I.e. the CUPS backend "usb" in CUPS 1.5.0 in openSUSE uses the usblp kernel module for printing, and this works well for my printer and for very most other printers too, except since some time for some particular Brother devices. One can configure CUPS via the configure option --enable-libusb to use libusb for USB printing instead of the traditional method via usblp kernel module but in CUPS 1.5.0 in openSUSE we do intentionally not yet use the new libusb method because there are issue reports at upstream CUPS regarding libusb. Perhaps http://www.cups.org/str.php?L3884 is somehow related - but it seems this one is also about libusb. Created attachment 473118 [details] text version of log file submitted originally. Send log_files.txt as requested. Agree bug 679488 is similar. But it also got a similar run around with no one claiming ownership. Brother can recreate the problem and believe its a problem with cups. 679488 clearly suggests other printers also involved and problem occurs since 11.4. I agree with 679488 - I have a paperweight printer! |
Created attachment 472988 [details] Brother support investigation into problem. Recreated - confirmed cups bug. User-Agent: Mozilla/5.0 (X11; Linux x86_64; rv:9.0.1) Gecko/20100101 Firefox/9.0.1 Following clean install of opensuse12.1 on Lenovo T61p (6459-A12) installed for printer Brother MFC-8840D its drivers using brother supplied installer linux-brprinter-installer-1.0.3-1 which installed without error messages. Note printer used to work fine using same hardware on Opensuse 11.3. I suspect this bug exists since opensuse 11.4. I initially working opensuse 11.3 to 11.4. Printer did not work (no test page printed and printer not connected message via cups or yast printer install utility. Spent two weeks installing and uninstalling with same error. Error was Printer not connected. Will retry in 30 seconds. Could cat files > /dev/usb/lp0 OK. Couldn't print any other way Consequently decided to do clean install with Opensuse 12.1 after reading that 11.4 had trouble with usb printers of varying models due to problems with conflict in new kernel libusb and cups >=1.4.6. Now getting varying errors of "Printer not connected. Will retry in 30 seconds". or "Unable to open print file: No such file or directory" via cups homepage. lsusb detects printer lpinfo -l -v does not show usb mFC printer. Did driver install with linux-brprinter-installer-1.0.3-1 which installed without error messages. Inquired yesterday with support suggesting re-install lpr driver and then wrapper using rpm -ihv ...... Did that ... not change. Uninstalled the MFC8840D driver lpr and cups package. Repeated manual install using rpm -ihv with lpr then cupswrapper drivers. Attached are some debug files I have been trying to solve this issue for three months. When initially on opensuse 11.3 installed printer had some trouble and then suddenly it all worked. When searching web there are similar reported problems for 12.1 and brother MFC-8840D. Analysis suggests driver new kernel and new cups interaction bugs for some printer models. POssible problems with backend and kernel . Printers and linux in general are very painfull and spoiling the linux experience which I think is a very good OS. Reproducible: Always Steps to Reproduce: 1.Clean install of opensuse 12.1 (or upgrade from 11.3 to 11.4) 2. Connect printer to usb and power on 3. lsusb detects printer ok 2.Install printer driver using linux-brprinter-installer-1.0.3-1 3. Using cups print test page 4. Error was "Printer not connected. Will retry in 30 seconds." on cups 5. lpinfo - l -v does not show printer ever. No change printer connected or not 6. To set printer to idle cancel via cups page print job, pause printer and resume. 7. Next attempt to print test page same problem again. Actual Results: See above. never lists the usb printer when it should particularly lsusb detects it correctly. Additionally can cat files or echo text to /dev/usb/lp0 and it prints. See attachment. Brother Australia recreated the problem at their factory. They suggested problem with usblp support in cups 1.5.0. Expected Results: lpinfo -l -v should list usb printer when connected. Test page should print. See attachement Normal Oxygen theme in use. Basically cups hangs printer with error message Printer not connected. Will retry in 30 seconds. USB printing unusable. Unknow if other usb printer models affected.