Bug 765246

Summary: Install ends with a message "Make sure that cd number 1 is in your drive"
Product: [openSUSE] openSUSE 12.1 Reporter: Forgotten User DscEBZifrF <forgotten_DscEBZifrF>
Component: InstallationAssignee: Takashi Iwai <tiwai>
Status: RESOLVED NORESPONSE QA Contact: Jiri Srain <jsrain>
Severity: Critical    
Priority: P5 - None CC: forgotten_DscEBZifrF
Version: Final   
Target Milestone: ---   
Hardware: 64bit   
OS: openSUSE 12.1   
Whiteboard:
Found By: --- Services Priority:
Business Priority: Blocker: ---
Marketing QA Status: --- IT Deployment: ---
Attachments: result of demsg sentence

Description Forgotten User DscEBZifrF 2012-06-03 18:34:02 UTC
Created attachment 493411 [details]
result of demsg sentence

User-Agent:       Mozilla/5.0 (Windows NT 6.1; WOW64; rv:12.0) Gecko/20100101 Firefox/12.0

When installing, after checking some usb devices a message "Make sure that cd number 1 is in your drive" is displayed and the installation stops.

Reproducible: Always

Steps to Reproduce:
1.  Put your install DVD into cd-drive
2.  Boot from cd
3.  Choose install option
4.   After checkig kernela nd som modules this is displayed:  "Make sure that cd number 1 is in your drive" and the installation stops.
Actual Results:  
The installation stops very oon after checkin acpi drivers.

Expected Results:  
Installation continues in graphic mode

My hardware configuration:  (translated from a spanish page)

• Processor INTEL Core™ i3-2100 de 3.1GHz (2 cores, 64 bits, 5 GT/s DMI, 3MB caché, 32nm)
• 4GB of RAM (1 x 4GB DDR3 1333MHz)
• Hard disk 500GB SATA II
• DVD recorder dual-layer
• MotherBoard AsRock H61M-VS
• 8 ports USB (6 backs y 2 in front)
• Integrated sound VIA® VT1705 HD, sound 5.1
• Video card EVGA GeForce 8400GS 1GB DDR3
• Integrated NET card Atheros AR8152 - 10/100
Comment 1 Forgotten User DscEBZifrF 2012-06-03 18:36:52 UTC
Maybe this bug is duplicated by me.  I enter this bug but I'm not sure to complete all the steps.
Comment 2 Jeff Mahoney 2012-06-04 15:11:19 UTC
I don't see anything in the log that would indicate a kernel fault. It may be that systemd has stalled on NetworkManager failing to start.
Comment 3 Kun Kun Zhang 2012-06-05 02:55:35 UTC
Hi fcrocat.could you please help to have a look at this?I am not very sure whether it is right to assign it to you.Feel free to reassign it.Thank you:)
Comment 4 Frederic Crozat 2012-06-05 08:52:49 UTC
the systemd NetworkManager error is "normal" since you configured network to be handled by ifup and not NM.

I see a lot of timeout on the ata bus, so not related to systemd.
Comment 5 Kun Kun Zhang 2012-06-05 10:00:55 UTC
Hi,Tiwai.could you please help to have a look at this?I am not sure whether it is right to assign it to you.But I cannot find right maintainers.Feel free to reassign it whenever it is necessary.Thank you very much:)
Comment 6 Takashi Iwai 2012-06-11 09:02:37 UTC
Isn't it the detection failure of DVD?

[    2.612087] ata1.00: ATAPI: TSSTcorp CDDVDW SH-222BB, SB00, max UDMA/100
[    2.618085] ata1.00: configured for UDMA/100
...
[   20.549045] ata1.00: qc timeout (cmd 0xa0)
[   20.549050] ata1.00: TEST_UNIT_READY failed (err_mask=0x4)
[   20.549052] ata1.00: disabled

Can you use the DVD drive properly on 12.1 or other distros?
If yes, can you upgrade the kernel to 12.2 / FACTORY and still be able to use DVD drive?
Comment 7 Forgotten User DscEBZifrF 2012-06-19 00:19:31 UTC
(In reply to comment #6)
> Isn't it the detection failure of DVD?
> 
> [    2.612087] ata1.00: ATAPI: TSSTcorp CDDVDW SH-222BB, SB00, max UDMA/100
> [    2.618085] ata1.00: configured for UDMA/100
> ...
> [   20.549045] ata1.00: qc timeout (cmd 0xa0)
> [   20.549050] ata1.00: TEST_UNIT_READY failed (err_mask=0x4)
> [   20.549052] ata1.00: disabled
> 
> Can you use the DVD drive properly on 12.1 or other distros?
> If yes, can you upgrade the kernel to 12.2 / FACTORY and still be able to use
> DVD drive?

Yes is a cd detection problem.  That log was with suse installed via logical drive on windows.  The installation itself does not recognize the cd in certain point.  Also, the live installation gets halt.  so, it's not only a cd problem.

can it be my bios confguration ?
Comment 8 Takashi Iwai 2012-07-31 13:53:43 UTC
Maybe BIOS, maybe the CD drive itself.
Try another DVD drive if possible.
Comment 9 Michael Andres 2012-10-29 11:59:07 UTC
*** Bug 764870 has been marked as a duplicate of this bug. ***
Comment 10 Takashi Iwai 2014-03-11 10:49:17 UTC
NORESPONSE.