Bug 285006 - Failed to mount cd ... Mounting Media Failed
Summary: Failed to mount cd ... Mounting Media Failed
Status: RESOLVED DUPLICATE of bug 286132
Alias: None
Product: openSUSE 10.3
Classification: openSUSE
Component: Basesystem (show other bugs)
Version: Alpha 5
Hardware: x86-64 openSUSE 10.3
: P5 - None : Normal (vote)
Target Milestone: ---
Assignee: Kay Sievers
QA Contact: Jiri Srain
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2007-06-17 15:17 UTC by william ingles
Modified: 2007-07-03 04:00 UTC (History)
0 users

See Also:
Found By: Beta-Customer
Services Priority:
Business Priority:
Blocker: ---
Marketing QA Status: ---
IT Deployment: ---


Attachments
hardware info (409.81 KB, text/plain)
2007-06-17 15:17 UTC, william ingles
Details
tar of Y2logs (2.15 MB, application/octet-stream)
2007-06-17 15:22 UTC, william ingles
Details
text of missing info in /dev (154 bytes, text/plain)
2007-06-21 00:30 UTC, william ingles
Details
dmesg output (24.09 KB, text/plain)
2007-06-21 16:28 UTC, william ingles
Details
lsmod output (2.43 KB, text/plain)
2007-06-21 16:29 UTC, william ingles
Details
output dmesg (22.05 KB, text/plain)
2007-06-21 20:13 UTC, Rastislav Krupansky
Details
output lsmod (3.28 KB, text/plain)
2007-06-21 20:14 UTC, Rastislav Krupansky
Details
var/log/messages (351.18 KB, text/plain)
2007-06-21 20:19 UTC, Rastislav Krupansky
Details

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Description william ingles 2007-06-17 15:17:53 UTC
Created attachment 146667 [details]
hardware info

Installation of software in Online Update YaST requests a CD to be inserted.  It does not seem to matter which package or which CD is requested.

For example, in the pop up window we see

Insert 'openSuse 10.3 CD1'

once the CD is inserted hit RETRY.  Nothing happens.  enable "details"
we see
Failed to mount cd:///? devices =/dev/Sr0 on Mounting Media Failed

If you press skip enough times the program will start some type of installation action. I think it is going to the internet to get the software but I am not sure.
Comment 1 william ingles 2007-06-17 15:22:52 UTC
Created attachment 146668 [details]
tar of Y2logs

tar czvf y2logs tgz y2*
Comment 2 Rastislav Krupansky 2007-06-19 21:07:38 UTC
I've got the same problem exactly.cd/dvd-rom is not automatic mounted even.
Comment 3 Matej Horvath 2007-06-20 08:52:04 UTC
Are you able to mount it manually?
Comment 4 william ingles 2007-06-20 14:04:45 UTC
I did not try to mount it manually in the middle of the installation.  I will do a test this evening and report the results.
Comment 5 william ingles 2007-06-20 23:24:02 UTC
Unable to mount cdrom

Q6600g:/home/bill # mount /dev/cdrom
mount: can't find (null) in /etc/fstab or /etc/mtab
Q6600g:/home/bill # mount /mnt/cdrom
mount: can't find (null) in /etc/fstab or /etc/mtab

I obtained the error while trying to mount an addon cd in a working suse 10.3 alpha 5 system.
The error message in show details was:
Failed to mount cd:/// on : Mounting media failed
Comment 6 william ingles 2007-06-21 00:30:16 UTC
Created attachment 147510 [details]
text of missing info in /dev

further info.

in /dev we seem to be missing entries for /cdrom.  I could not find cdrom or sr0 or hda
Comment 7 Matej Horvath 2007-06-21 07:58:34 UTC
Thanks. Please attach output of 'dmesg', 'lsmod' and your /var/log/messages .
Comment 8 william ingles 2007-06-21 16:28:21 UTC
Created attachment 147707 [details]
dmesg output

dmesg output as requested
Comment 9 william ingles 2007-06-21 16:29:03 UTC
Created attachment 147708 [details]
lsmod output

lsmod output as requested
Comment 10 william ingles 2007-06-21 17:48:11 UTC
dmesg and lsmod output attached to meet info request.  the last occurence of this bug was post 10.3 alpha installation in the "administration/YAST" online software update tool.

Thank you for the help.  Whatever is causing the problem is annoying.  It seems that when you insert the requested CD and "retry" nothing happens.  when you "skip" the program heads to the internet repositories and continues on.
Comment 11 Rastislav Krupansky 2007-06-21 20:13:52 UTC
Created attachment 147761 [details]
output dmesg
Comment 12 Rastislav Krupansky 2007-06-21 20:14:38 UTC
Created attachment 147762 [details]
output lsmod
Comment 13 Rastislav Krupansky 2007-06-21 20:19:47 UTC
Created attachment 147764 [details]
var/log/messages
Comment 14 Kay Sievers 2007-06-25 22:53:09 UTC
Does:
  /sbin/modinfo sr_mod
help?
Comment 15 Kay Sievers 2007-06-25 22:53:51 UTC
Oops, sorry. I mean:
  /sbin/modprobe sr_mod
Comment 16 william ingles 2007-06-26 14:34:37 UTC
/sbin/modprobe sr_mod seemed to fix the problem.  I tried two different machines that had the problem when trying to do an online update.  Suggested fix seemed to allow the system to mount the CD correctly.

Thank you
Comment 17 Kay Sievers 2007-07-03 04:00:30 UTC

*** This bug has been marked as a duplicate of bug 286132 ***