Bugzilla – Bug 301205
Installation DVD refuses to boot at all on HP Compaq DC7700p workstation
Last modified: 2007-10-04 21:33:16 UTC
We have a new HP workstation DC7700p which refuses to boot the OpenSUSE 10.3 beta 1 DVD, even in safe mode. The 10.2 DVD would only work with ACPI off. When it tries to boot from GRUB I only get a black screen and it never proceeds any further. Note that ACPI hangs with 10.2 on this machine and X11 will only support framebuffer mode with the integrated Intel graphics (we added an nVidia card which fixed that).
Could you please add more details on this bug report, as described in http://bugs.opensuse.org/ and http://en.opensuse.org/Bugs/Kernel
Immediately after GRUB I get a blank screen and the system hangs indefinitely. I am installing the 64-bit version of 10.3 beta 1 from DVD. All options from the boot menu, including safe and acpi=off, hang like this. No oops or other message is visible, only a blinking cursor in the upper left hand corner. I don't know what other info I can provide, other than a lot of people seem to be reporting problems with this computer model and Linux. Keyboard activity has no effect (numlock or capslock) and the only option is to cycle the power. With the 10.2 kernel it will only boot with acpi=off.
At least providing more detailed hardware, bios, etc information from the system booted into 10.2 could make some sense.
Created attachment 159645 [details] attached hwinfo output from opensuse 10.2 I have exactly the same error. I am using a hp compaq dc7700 small form factor pc Firmware release 1.10 (latest for home use, 2.10 is the latest version for use with hp vpro products) sles 10 sp1 installs flawless with all the defaults set opensuse 10.2 installs ok with acpi=off I have attached the hwinfo output for details about the hardware
hwinfo output is from opensuse 10.2
I have this problem in opensuse 10.3 beta 1 and in opensuse 10.3 beta 2
hello The opensuse 10.3 beta 3 kde cd did continue to the yast screen on my dc7700 the opensuse 10.3 rc1 kde cd did NOT continue after grub on my dc7700 sorry for the late response Rob Verduijn
hello, It seems that I have been a bit to quick with the check The opensuse 10.3 beta 3 kde cd did NOT continue after grub on my dc7700 sorry about the fuss
This appears as a real bug in my pc, too. I'm panic'ing with openSUSE-10.3-RC1-DVD-x86_64.iso installation kernel in my HP Compaq dc5700 Microtower with all kinds of installation modes. Here are the last lines of installation kernel log captured from the screen: """ ... Call Trace: <IRQ> [(...)] handle_level_irq +0x3c /0x3f ... Code: Bad RIP value. RIP [<00...00>] _stext +0x7f... RSP <...> CR2: 00...00 Kernel panic - not syncing: Aiee, killing interrupt handler! """ I will try to get netconsole to work tonight to be able to deliver a decent log for the case. (I don't know if the log is available in the network card early enough, and I don't have serial cables, and I've never done this kind of debugging before, but I'll try.) Btw, I have not been able to use ACPI in the hardware even with openSUSE 10.2. With acpi=off I've been able to manage (getting power off using the power button, etc...). Maybe that suggests to a wider problem with x68 branch of kernel and installation in the motherboard in question, I don't know.
Some more info for my case and iron: I couldn't get any output via netconsole during x86_64 dvd installation. I don't know if this doesn't work as documented, if it is not supported by the installation kernel, or if I did something wrong. I tried to install x86_64 port with KDE cd, image file openSUSE-10.3-RC1-KDE-x86_64.iso. --> panics exactly alike as with the DVD image. I tried to install i386 port with dvd image openSUSE-10.3-RC1-DVD-i386.iso. --> works ok. At least Yast starts ok (I didn't proceed with the actual installation). Let me know if I could do something more with this.
Created attachment 175142 [details] dmesg output from opensuse 10.3-rc1 with boot option acpi=off
Created attachment 175143 [details] dmesg output from opensuse 10.3-rc1 dmesg output from opensuse 10.3-RC1 with default boot options
Created attachment 175144 [details] dmesg output from sles10sp1 with default options
Created attachment 175145 [details] dmesg output from opensuse 10.2 dmesg from opensuse 10.2 with default boot options
the last output is from opensuse 10.2 not from 10.3-rc1
Created attachment 175526 [details] installation kernel log in HP dc5700M For my dc5700m: I bought a null modem cable. I don't know how I have been able to manage without it so far. :) I attach boot console log for my machine also, to be able to verify that the problem is the same as with dc7700. This is from a "safe mode" installation. The case seems to be identical with dc5700 and dc7700.
I guess enough information is provided, so I remove NEEDINFO.
Same problem here. This bugs seems very similar to what is described here: http://bugzilla.kernel.org/show_bug.cgi?id=8833
(In reply to comment #18 from Vadim Krevs) > Same problem here. This bugs seems very similar to what is described here: > > http://bugzilla.kernel.org/show_bug.cgi?id=8833 > I'm not so sure. Several users have provided stack traces that indicate a seg fault in handle_level_irq with identical traces. This looks to be a duplicate of 246646. *** This bug has been marked as a duplicate of bug 246646 ***