406343 – error during printer installation - printer queue failed - yast, hp-toolbox

Bug 406343 - error during printer installation - printer queue failed - yast, hp-toolbox

Summary: error during printer installation - printer queue failed - yast, hp-toolbox

Status:	RESOLVED DUPLICATE of bug 386853

Alias:	None

Product:	openSUSE 11.0
Classification:	openSUSE
Component:	YaST2 (show other bugs)
Version:	Final
Hardware:	Other openSUSE 11.0

Priority:	P3 - Medium Severity: Normal (vote)
Target Milestone:	---
Assignee:	Johannes Meixner
QA Contact:	Jiri Srain

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Reported:	2008-07-03 22:30 UTC by Reiner Pröls
Modified:	2008-10-02 12:19 UTC (History)
CC List:	0 users

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Found By:	---
Services Priority:
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Blocker:	---
Marketing QA Status:	---
IT Deployment:	---

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Description Reiner Pröls 2008-07-03 22:30:09 UTC

Hello,

I have had a 64 bit Suse 10.3 with an HP psc2105 USB printer worked fine as printer and scanner, the hp toolbox has also worked fine.
After update to 11.0 printing and scanning still works. The HP toolbox fails. 

Trying to configure the device via YAST fails ("Beim Speichern von Warteschlange psc2100 series ist ein Fehler aufgetreten. Wählen sie das Druckermodell neu aus").

Trying hp-setup (as root) also fails with the error: Printer queue setup failed. Please restart CUPS and try again.

Thanks for your help
Reiner

Comment 1 Robert Vojcik 2008-07-13 10:51:07 UTC

Hello, 

did you try restart cups system ("/etc/init.d/cups restart") ?

Thanks

Comment 2 Cyril Hrubis 2008-07-25 10:49:57 UTC

Please reopen the bug if you can provide the needed information, thanks.

Comment 3 Reiner Pröls 2008-07-25 12:48:33 UTC

I have answered you a long time ago!
>
> Restarting does not fix it! hp-setup also claims that it can not install 
> the printer queue!
> I have removed and added the printer several times via CUPS. Printing (and 
> scanning works fine), Yast is useless (not only here!). HP tools support is 
> broken. I do not really need it so you can keep the bug closed. I Have the 
> time I will try to fix it but I'am not very fimilar with Linux printing so 
> it will take  a while.
>

Comment 4 Cyril Hrubis 2008-07-25 13:59:24 UTC

Please reopen bugs that are closed bugs when commenting to them.

Comment 5 Cyril Hrubis 2008-07-25 14:05:56 UTC

If you are using hplib to drive you printer, this bug is most likely duplicate of bug #409199. Did solution from this bug fixed you problems?

Comment 6 Reiner Pröls 2008-07-26 20:09:13 UTC

I have tried it:

./configure --disable-network-build 
make
su -l
make install

this was ok but hp-setup can not find ppd file, so I give it manually but it's the same error (Unable to setup printer queue). By the way why needs hp-ttolbox a printer queue. For displaying the ink state and clening it does not need it.

Reiner

Comment 7 Johannes Meixner 2008-10-02 12:19:19 UTC

There is almost no information which is useful to find
out what the actual error is.
E.g. in comment #0 "The HP toolbox fails" is useless
without more details.

The hp-toolbox works for me.
I cannot reproduce the issue.

I guess it might be a duplicate of bug #386853
in particular becaue of its attachment #212440 [details].
This issue is described in the openSUSE 11.0 release notes.
Please read them.

If it is something else, reopen it but provide more details
what exactly me must do to reproduce the issue.

*** This bug has been marked as a duplicate of bug 386853 ***