Bugzilla – Bug 648876
Empathy no longer connects to MSN
Last modified: 2010-12-02 20:40:54 UTC
Empathy used to connect fine to my MSN account, but since a few days, no longer does. It keeps trying and fails with the message "No reason specified". I am able to connect to the same account using a different machine (running a different Linux operating system and Pidgin) so I know the account works OK. I am able to connect to IRC using empathy, so it's not totally broken. I have the following packages and versions installed: empathy-2.30.1-2.12.x86_64 libtelepathy-farsight0-0.0.13-3.2.x86_64 libtelepathy-glib0-0.10.5-1.6.x86_64 nautilus-sendto-plugin-empathy-2.30.1-2.12.x86_64 python-telepathy-0.15.17-1.6.noarch telepathy-butterfly-0.5.9-1.4.noarch telepathy-gabble-0.9.11-1.16.x86_64 telepathy-haze-0.3.4-1.11.x86_64 telepathy-idle-0.1.6-3.1.x86_64 telepathy-mission-control-5.4.0-1.14.x86_64 telepathy-salut-0.3.11-1.12.x86_64 Please let me know how I can provide more information to debug this further.
Yes this bug is reproducible with older versions of papyon and telepathy-butterfly. I have reports (not tested myself) that newer versions of papyon and butterfly are working fine atm with MSN. Try downloading the new rpms from GNOME:Factory and try again. Meanwhile you can use pidgin. GNOME Team: If newer package are really working we should provide an update for 11.3 users.
Papyon 0.5.1 in GNOME:Factory doesn't work with msn atm. I builded 0.5.2 (latest upstream) locally and works, so 0.5.2 will land soon on GNOME:Factory.
Papyon 0.5.2 is already in GNOME:Factory. Please try this rpm http://download.opensuse.org/repositories/GNOME:/Factory/openSUSE_11.3/noarch/papyon-0.5.2-26.1.noarch.rpm Fixes the issue for me. This should really going to Updates.
Luis, thanks a lot for your help. Installing papyon-0.5.2-26.1.noarch.rpm (together with its new dependency python-crypto) made MSN work for me again :) I confirm we want a maintenance update for openSUSE 11.3 for this one.
Maintenance team: this is really important because the default messaging application on GNOME have MSN protocol broken, are we ok with this update ? I understand this isn't trivial and it's against our policy but it's a bit hard to pick the right patch to fix this issue. This new version of papyon brings also a new Requires on python-crypto which is already available on 11.3.
so this is bumping papyon 0.4.6 to 0.5.2? Are there new dependencies / requirements necessary by this update? otherwise i am fine with unbreaking functionality. +1 for update
Ok i ended up patching papyon 0.4.6 from 11.3 so now it should work without any problems. Packages available here http://download.opensuse.org/repositories/home:/lmedinas:/branches:/openSUSE:/11.3:/Update:/Test/standard/
*** Bug 649524 has been marked as a duplicate of this bug. ***
looks simple enough now , thanks! ... ;)
I will test the new package (comment #7) in the evening and report tomorrow.
The SWAMPID for this issue is 36743. This issue was rated as low. Please submit fixed packages until 2010-11-24. Also create a patchinfo file using this link: https://swamp.suse.de/webswamp/wf/36743
Can you prepare and update for it? Update process started.
basically just osc submitreq it and tell us ;)
Testing successful, thanks Luis!
submitted SR #51618 :)
Oke, Apperently the SR is not accepted yep. Roelof
it missed the internal patchinfo. I submitted this one now so it cxan proceed.
Update released for: papyon Products: openSUSE 11.3 (i586)
oke, I hope the update for x86_64 is published soon. I work on a x86_64 machine. Roelof
this is the same update. the package is "noarch". please update and test.
Oke, This is not resolved. On my system I still get the same error messages on terminal : (empathy:3467): TelepathyBackend-WARNING **: failed to create personas from incoming contacts in channel 'publish': Name owner lost (service crashed?) (empathy:3467): TelepathyBackend-WARNING **: failed to create personas from incoming contacts in channel 'subscribe': Name owner lost (service crashed?) (empathy:3467): TelepathyBackend-WARNING **: failed to create personas from incoming contacts in channel 'publish': Name owner lost (service crashed?) (empathy:3467): TelepathyBackend-WARNING **: failed to create personas from incoming contacts in channel 'subscribe': Name owner lost (service crashed?) (empathy:3467): TelepathyBackend-WARNING **: failed to create personas from incoming contacts in channel 'publish': Name owner lost (service crashed?) (empathy:3467): TelepathyBackend-WARNING **: failed to create personas from incoming contacts in channel 'subscribe': Name owner lost (service crashed?) (empathy:3467): TelepathyBackend-WARNING **: failed to create personas from incoming contacts in channel 'publish': Name owner lost (service crashed?) (empathy:3467): TelepathyBackend-WARNING **: failed to create personas from incoming contacts in channel 'subscribe': Name owner lost (service crashed?) And still no contact with MSN. Roelof
Are you running a stock openSUSE 11.3, no additional GNOME repos ? Also after the update you should kill telepathy-butterfly process or reboot so it can use a new papyon connection. Two people stated that the update fixes the issue so i doubt the update is broken.
Hello, Im not running a stock 11.3 I have enabled the this 2.32 repo : http://download.opensuse.org/repositories/GNOME:/STABLE:/2.32/openSUSE_11.3/ Roelof
The maintenance update definitely works for me on openSUSE 11.3.
I'm sorry to say that but after a few day of it working after the update, it now fail again...
It's working OK for me still. papyon-0.4.6-2.3.1, installed on November 17th, 2010.
I just noticed one thing. Apparently Empathy has two ways to connect to MSN. It can use telepathy-butterfly, which is based on papyon, or it can use telepathy-haze, which is based on libpurple (Pidgin). I have no idea which is used if both plug-ins are available. The fix for this bug was on papyon, and I've tested that it works. OTOH I know that libpurple has broken MSN support for a couple weeks, a maintenance update is planned but not out yet. This is bug #655477. So, please make sure that you uninstall telepathy-haze and have telepathy-butterfly installed, and test again. You have to close and restart Empathy, of course.
I'll check tonight on my netbook but following the Goblin.ymp that installed empathy on it, it's telepathy-haze were well installed. http://download.opensuse.org/repositories/Meego:/Netbook/openSUSE_11.3/GoblinUI.ymp But I got the previous bug as well... and the patch fixed it. I'll tell you what.
Indeed, telepathy-butterfly was installed and I removed telepathy-haze. It now works.
So I'm closing this bug again, and the libpurple issue is handled in bug #655477.