Bugzilla – Bug 692905
HPLIP: Colors are inverted for HPCUPS (but HPIJS works)
Last modified: 2011-06-06 12:35:50 UTC
User-Agent: Mozilla/5.0 (X11; Linux x86_64; rv:2.0.1) Gecko/20100101 Firefox/4.0.1 After upgrade from 11.3 to 11.4 the printer drivers started behave strangely. The colors of the printout are inverted every time. The printer is a HP C4580 All-in-one and i used the hp-lip setup which i think configures hpcups. My hp-lip version is: hplip-3.11.1-6.1.x86_64 (It is working now, i changed to hpijs driver, but cant get hpcups to work even after reinstallation). Reproducible: Always Steps to Reproduce: 1. Install opensuse 11.3 with a hp printer 2. Upgrade to opensuse 11.4 3. Print Actual Results: The colors of the printout were inverted Expected Results: Normal colors I reported this since several people seemed to have the same problem when i reported it in the forums at: http://forums.opensuse.org/english/get-technical-help-here/hardware/455583-printer-problems-after-upgrade-11-4-a.html
The HPCUPS driver is known to have various issues, see in particular bug #630696 There are also various similar issue reports at HPLIP upstream at http://hplipopensource.com I am afraid - when there is an issue in the driver we cannot help you because we neither have your printer model to reproduce it nor do we have the model-specific knowledge to fix such bugs. Please file a bug report at upstream HPLIP http://hplipopensource.com/hplip-web/support.html and post the URL of your upstream bug report here. Regarding openSUSE 11.4: openSUSE 11.4 has Ghostscript 9.00 (11.3 had Ghostscript 8.70) which has additionally some issues, see bug #681071 which is our bug report for the Ghostscript upstream bug http://bugs.ghostscript.com/show_bug.cgi?id=691760 Perhaps the upcoming ghostscript-library update packages for openSUSE 11.4 may fix it so that this issue would be actually a duplicate of bug #681071 Note that the ghostscript-library update packages are not yet available under openSUSE:11.4:Update see https://bugzilla.novell.com/show_bug.cgi?id=681071#c36 But according to the comments in bug #681071 the ghostscript-library update packages do not fix it when the HPCUPS driver is used so that it seems there are still issues for the HPCUPS driver. *** This bug has been marked as a duplicate of bug 630696 ***
FYI: The newest HPLIP 3.11.5 is available for testing: Readymade RPMs for various openSUSE versions and SLE11 and SLE11-SP1 (but not for SLE10) for 32-bit (i586) and 64-bit (x86_64) architecture are available from the openSUSE build service project "Printing" at http://download.opensuse.org/repositories/Printing/ Read the "Printing" project description at https://build.opensuse.org/project/show?project=Printing ------------------------------------------------------------- The "Printing" project may contain new, upcoming software. Therefore the packages in the "Printing" project might neither be in a stable state nor fit well into currently installed systems. Have this in mind if you think about to install packages from the "Printing" project into your currently running system. If you do this, do not use "Factory" if your system is e.g. openSUSE 11.3. Use the matching packages for your particular system. The packages in the "Printing" project are only for testing, without any guarantee or warranty, and without any support. As an extreme example, this means if your complete computer center crashes because of those packages, it is only your problem. On the other hand this does not mean that those packages are known to be terrible broken but they are not thoroughly tested so that any unexpected issue can happen. ------------------------------------------------------------- I did only a quick test on my openSUSE 11.4 x84_64 system with a HP LaserJet 1020 which prints the test page o.k. and with a HP LaserJet 1220 which prints and scans o.k. for me. I appreciate any feedback whether or not the issue is fixed in the new version. Many thanks in advance for testing the new version!
The "inverted" colors problem is NOT FIXED for me after upgrading to HPLIP 3.11.5. The printout is the same than before, even after reboot (to be sure). openSUSE 11.4 x84_64 Printer: HP Photosmart C5180 Printer added with YasT (fresh after HPLIP update) Driver: hpcups Cups: cups-1.4.6-6.1 I only updated HPLIP (cups and ghostview are on standard openSUSE 11.4 level).
Hm, just tested with my other HP printer "HP OfficeJet Pro 8500 a910" on another PC . This printer now prints graphics well when using the hpcups driver, no matter if the printer is created with yast or hp-toolbox. So, the HPLIP 3.11.5 seems to fix the problem for that scenario. But it could also have to do with other packages I updated on this 2nd PC. My 1st PC with the HP Photosmart C5180 has no cups and ghostscript updates according to repositories mentioned above and at #681071. My 2nd has those newest packages installed: openSUSE 11.4 i686 Printer: HP OfficeJet Pro 8500 a910 Printer added with YasT (fresh after HPLIP update) and hp-toolbox Interface: Network Driver: hpcups Packages: cups-1.4.6-70.1, ghostscript-x11-9.00-53.1, ghostscript-library-9.00-53.1, yast2-printer-2.20.8-1.1 That means: I will do another test with my 1st PC by updating packages to newest cups and ghostscript.
Okay, just updated ghostscript from the repo at http://download.opensuse.org/repositories/home:/jsmeix:/branches:/Printing:/ghostscript/openSUSE_11.4/. And now the HP Photosmart C5180 prints correct images. So, it's fixed if ghostscript and HPLIP are updated accordingly.
Yes, I have now updated to the same packages as Ralf and my Photosmart c4580 is working great :).
Very many thanks for your feedback! This shows that this bug is actually not a duplicate of bug #630696.
This bug is a bug in the HPCUPS driver in HPLIP which is fixed in the new HPLIP 3.11.5 version (see comment #2) plus a bug in Ghostscript http://bugs.ghostscript.com/show_bug.cgi?id=691760 which is the upstream bug for our bug #681071 which we fixed by ghostscript-library update packages which will be available from openSUSE:11.4:Update The ghostscript-library packages mentioned in comment #5 from home:jsmeix:branches:Printing:ghostscript are the same as in openSUSE:11.4:Update Perhaps our official ghostscript-library update packages at openSUSE:11.4:Update are currently not yet available for download and/or automated update? Regardless wherefrom you get ghostscript-library update packages the crucial point is that "rpm -q --changelog ghostscript-library" shows this entry: -------------------------------------------------------------------- - gs.svn_diff-c_12005.diff fixes http://bugs.ghostscript.com/show_bug.cgi?id=691760 which is the upstream bug for bnc#681071. --------------------------------------------------------------------
Reopening to ask our maintenace team for a version upgrade to HPLIP 3.11.5 for openSUSE:11.4 to get it fixed...
Maintenace team, I ask for a version upgrade to HPLIP 3.11.5 for openSUSE:11.4 to get this bug fixed. I noticed several bug reports at upstream HPLIP regarding the same issue and what upstream HPLIP tells their users is to upgrade to HPLIP 3.11.5. I neither have knowledge of the HPCUPS printer driver so that I cannot find out what needs to be changed in the driver nor do I have the time for a detailed analysis what exactly goes on here so that I cannot make a patch which fixes only this particular issue. Either I am allowed to do a version upgrade or I cannot provide a fix. I do not expect new issues because of the version upgrade (otherwise I would of course not ask for it). Is it perhaps possible to provide a version upgrade only as an optional update package?
Created attachment 430382 [details] Screenshort showing original pdf and 11.4-release, 1st fix attempt, working scans It works for me with my HP Officejet Pro 8500 a910 (hpcups 3.11.5) and the ghostscript-*-9.00-53.1.x86_64 from home:jsmeix:branches:Printing:ghostscript, cups*,foomatic-filters,gutenprint,hplip*-3.11.5-32.1.x86_64 from the Printing project. The printed (right) picture is still a little bit too blue, but acceptable.
BTW: With hpijs-3.11.5 ppd I still get the "**** Unable to open the initial device, quitting.". [RipCache 512m].
Regarding comment #12: This is a separated bug in the HPIJS driver, see https://bugzilla.novell.com/show_bug.cgi?id=688614#c19 which only affect some printer models, see https://bugzilla.novell.com/show_bug.cgi?id=688614#c29
HPLIP 3.11.5 from obs:Printing plus ghostscript from openSUSE:11.4:Update fixed the problem for my HP Officejet 6000, too. Thanks a lot!
update is okay for me (+1)
The SWAMPID for this issue is 41138. This issue was rated as low. Please submit fixed packages until 2011-06-23. Also create a patchinfo file using this link: https://swamp.suse.de/webswamp/wf/41138
update running
Submitted HPLIP 3.11.5 to hplip openSUSE:11.4:Update:Test via submitrequest 71635. Task "Add patchinfo for openSUSE product" done in workflow MaintenanceTracker-41138. For me this particular issue in now FIXED. Nevertheless it may take a while until hplip version upgrade packages for openSUSE 11.4 really appear under openSUSE:11.4:Update. I.e. when this bug report is set to "FIXED" it does not mean that hplip version upgrade packages are already available. The hplip version 3.11.5 upgrade packages will have this RPM changelog entry (excerpt): -------------------------------------------------------------- - Upgraded to version 3.11.5: ... Together with our Ghostscript update packages (bnc#681071) it fixes the inverted/wrong color problem in HPCUPS (see Novell/openSUSE Bugzilla bnc#692905). -------------------------------------------------------------- Unless "rpm -q --changelog hplip" does not show this entry, you do not have those hplip version upgrade packages installed. Additionally you need to have our Ghostscript update packages installed. The ghostscript-library update packages have this RPM changelog entry: -------------------------------------------------------------- - gs.svn_diff-c_12005.diff fixes http://bugs.ghostscript.com/show_bug.cgi?id=691760 which is the upstream bug for bnc#681071. -------------------------------------------------------------- Unless "rpm -q --changelog ghostscript-library" does not show this entry, you do not have those ghostscript-library update packages installed.
This is an autogenerated message for OBS integration: This bug (692905) was mentioned in https://build.opensuse.org/request/show/71635 11.4 / hplip
update released
Update released for: hplip, hplip-debuginfo, hplip-debugsource, hplip-hpijs, hplip-hpijs-debuginfo Products: openSUSE 11.4 (debug, i586, x86_64)